Schmitt Furniture — Local services in New Albany

Schmitt has some quality furniture however I would choose another furniture store if you are looking for a professional experience. My experience started fine. The sales rep was very helpful in helping me select a sectional and discussing all my options. I paid the deposit and everything seemed normal. Unfortunately, everything went down hill from there. It took 6.5 months for my sectional to arrive. On the delivery day my husband called the store to pay the remaining balance and at first the manager would not accept payment over the phone. The manager insist that he had to give the delivery staff a check. We felt uneasy about entrusting the delivery reps with a check over $4000. So my husband insisted that he accept the payment by phone or he would come to the store and make the payment. Finally the manager agreed. That experience was a little unsettling but nevertheless, I was excited to finally have my furniture. The delivery staff called 5 minutes before they turned into our subdivision. It would have been nice if they had called when they were 30 minutes out but okay not a big deal. They parked up the road at the wrong residence. My husband had to walk up the road and let them know they were at the wrong address. When they finally arrive at our home my husband asked the rep to wear a mask when entering our home. The rep put up a big fuss and went through this big spill about how he was vaccinated and it was too hot to wear a mask. He was down right rude and unprofessional. He then proceeded to ask for a check for the remaining balance even though we had paid that morning. This experience was very disappointing and I would not...

Placed a custom order for a sofa on December 18, 2018. We were given an approximate delivery date of 6 to 12 weeks. Time passed and we got the occasional courtesy call keeping us posted. Eventually we were told the manufacturer was having problems getting our specific fabric. Then about a month ago we were told the problem was with the fabric we had chosen for the free cushions. Seems that manufacturer went out of business. So then we were asked to come in and pick another fabric. (Insert curse word here) What?! They couldn’t go ahead and cover the sofa! Apparently not! Geez! I can go anywhere and buy my own (curse word) cheap throw cushions. So now I get a voice mail telling me my sofa (which we paid $1,361.90 for in DECEMBER)! may be in from the manufacturer in late April. The contract states no refund for custom orders because they have no control over the manufacturers. That being the case Schmidt should not offer custom orders. Buyers beware. Just go somewhere else and make sure the sofa you pick out is in the warehouse ready to go. Because I feel pretty sure I will never see the sofa or the $1,361.00 (plus another $119 for the fabric protection plan)! Schmidt, how have you stayed in business!? Shame, shame, shame on you. I have had cars, furniture, appliances, etc, custom ordered over the years (I am 66 years old for God’s sake) and have never encountered this kind of incompetence. And you guys are an old well...

Company sells high quality furniture overall from various vendors, however Louis Schmitt the owner is not very customer oriented when you have a problem from your sale.

I myself had to get in touch with the oem to get someone to come out and look into my sofa problems, this is after Schmitt was telling me there hands were tied and if i could reach the oem then try it.

Well I did and they responded and took care of my claim within 2-3 weeks. That is sending someone to inspect my sofa and then replacing the sofa seating cores at their expense.

To date: I still have not received a phone call from Schmitt furniture to ask about the furniture from the inspection repair firm or the seat cores.........yeah incredible.

All Schmitt furniture wanted to do was give me the run around for 16 weeks, talking about Covid issues and this or that was behind etc. Now I do think Covid has caused several issues with supply chains, however we are Schmitt furniture customer and they themselves should have stepped up to the plate and took care of us themselves, and not passing the buck off to the oem. It is Schmitt responsibility to file a claim with the oem and recoup there loss that way, not put it on the backs of their customers!

Buyer beware as once you get your furniture in your house, Schmitt only wants to do so much for you, before they shrug their shoulders and respond with its out of our control, sorry...