Helping Hands Boutique — Local services in New Bern

Very rude worker. Refuses to follow the law regarding medical conditions. Won’t be shopping there again! No one offered us a mask. AND we were shopping for 20 minutes and were even greeted by the worker when we first came in. She never said anything then. It wasn’t until after my son came in that something was said. According to the ADA, you MUST make alternative ways for us to shop. She refused to bring our selections outside so we could purchase them. Your excuse is a blatant lie. AND, we were the only ones in the store, so your excuse you gave my son about the employee being busy with other customers is another lie.

From the ADA WEBSITE. A complaint has been filed.

“It is important that we all work together to address unlawful discrimination, including violent acts or threats based upon protected classes. As in all emergencies, the COVID-19 outbreak has affected people of many different races, religions, and ethnicities, as well as those with disabilities. Unlawful discrimination may also discourage people from coming forward to seek treatment or information. Laws prohibiting unlawful discriminatory behavior must and will be vigorously enforced.”

Also from the Ada. owners.[Woman wearing a face mask and gloves delivering a shopping bag.]

If a person with a disability is not able to wear a face mask, state and local government agencies and private businesses must consider reasonable modifications to a face mask policy so that the person with the disability can participate in, or benefit from, the programs offered or goods and services that are provided. A reasonable modification means changing policies, practices, and procedures, if needed, to provide goods, services, facilities, privileges, advantages, or accommodations to an individual with a disability.[10] It is important to focus on how to provide goods or services to a customer with a disability in an equal manner. This can be done by reasonably modifying your policies, practices, or procedures.

The requirement to modify a policy, practice, or procedure does not include individuals without disabilities, as they are not protected under the ADA.

Examples of reasonable modifications to a face mask policy

Allow customers to order online with curbside pick-up or no contact delivery in a timely manner; Allow customers to order by phone with curb-side pick-up or no contact delivery in a timely manner; Allow a person to wait in a car for an appointment and enter the building when called or texted; or Offer appointments by telephone or video calls

As I said before, WE two were the ONLY ones in the store, and at NO time were we offered a face mask. And I specifically asked the worker to bring our purchases outside and we’d pay for them. We walked around with them for 20 minutes already. She just...

Great place. We just moved here and had many items to drop off including blankets for the shelter. The volunteer working the store at the time helped us carry everything in. It is a small store but everything was organized neatly. We were told a little bit about the charity and I asked about volunteering. I will be back to shop and hopefully volunteer in the future. I do want to say that before you write a bad review for a store where volunteers are working you should think about who you are hurting. This store profits a woman's shelter. My first experience was...

Helping Hands Boutique is 'hands' down the BEST second hand store I've ever shopped in. Mrs. Shelia is absolutely incredible. The prices are great! Everytime I go in there I'm able to find really great items for myself and my family. As a person who works in healthcare, I deeply appreciate their cautiousness at the height of COVID19. All sales benefit Coastal Women's Shelter. I am so grateful that this store exists in...