Batteries Plus — Local services in New Bern

Took my Samsung galaxy note 5 in yesterday afternoon for a new battery. I love this phone and have never had an issue with it since I bought it new but my battery just wouldn't hold a charge anymore. My phone is always in a protective case and I take very good care of it but it did have slight separation of the front paint with the glass in both top corners. No scratches no chips just two very small little bubbles. My phone is returned to me in the case after they put a new battery in for me. I take my phone out of the case to find the back burned-it looks like a blow torch was held to the back of my phone!! They said nothing to me about the damage upon returning it. Upon further inspection I see the corner of the back glass has not only been burned but also chipped. When I ask them about it they said the phone has to be heated to remove the back and they will give me a new back glass. The front left corner went from looking like it had a little bubble to having a tear in the paint. When I asked about that they said it was hard to remove the back without damaging the paint because it was somehow attached. I was offered $50. dollars off having the front of the phone replaced taking the cost from $250. to $200. I noticed that my phone had the exact same amount of charge that it had had with my old battery and then said it was just a coincidence that new batteries had to be shipped not fully charged. My phone held a charge great for the rest of the evening and now today its taking over twice as long to charge as it did with my old battery. I want to get my new back glass and I would like this battery checked but honestly I'm afraid to go back and risk further damage to my phone. I'm very...

The owner will not fix what his employees break!!! My son took his Samsung s8 to this store due to not charging they told him it was his port or battery they took it apart put new battery in it gave it back to him on 8/22 on 9/11 phone doing same thing as before! Took phone back in there they opened it up now they are saying something else is damaged "MOTHERBOARD"! Manager then says someone else opened the phone as if we did or someone! Then ask my son did the phone work as he left the first time 8/22 ummm yes the phone did work but if we have problem and we know the last person to work on the phone was your technician we are now back, they said leave the phone for an hour we do as son as we go back now it's a whole different problem, You have to have special tools to open up this phone to check it! How would we open it! Rather than fix what they broke they blame someone else! BAD...

I brought my iPhone 7 there for a screen replacement. They destroyed the phone. They said since I signed the work order agreement they hold no responsibility for breaking it. The phone was in working order when I dropped it off and they said later that it was not working with the broken screen. They said it would turn on with the new screen but the button would not work. I was not going to pay the $90 + for a broken phone so the tech put the broken screen back on with the button hanging out. It now is totally broken. The manager Josh was accommodating but had no power to do anything and just towed the company line. Since I was trading this phone into T-Mobile as part of an upgrade, It was better for me to just buy another 7 on eBay rather than deal with the owner and the hassle of fighting them. I'll never do business...