CenTex Computers — Local services in New Braunfels

Added a picture of my receipt, and replied to owner.

I can't speak for his software skills, but if you need a screen replaced on a touch screen laptop, run for the hills! The level of professionalism is minimal. He asked me to order the part he needed for it. He emailed me a link, I ordered it, expedited shipping directly to his address. When he called me in to pick it up, I was beyond disappointed. He failed at putting it back together, after he connected the new screen (new screen did work). The entire touchscreen was loose from the case. He told me I could "put super glue, or duct tape it". He had even thrown away some parts, and when I asked about them, he pulled them out of the trash can. I went home, watched a 20 minute youtube video on how to replace the screen on the exact same model I had, and in under an hour had taken it apart and put in back together CORRECTLY! What I found was extremely lazy work. He didn't route the wires through the proper guides, including the main cable that connects the screen to motherboard (no wonder clips wouldn't snap together). The WiFi antenna wasn't routed correctly, it was just slapped onto the back of the screen with its cable hanging loose. The camera was in backwards, and of course cable was not in its proper guide (nothing would snap together because with the loose cables the clips had excessive resistance in places it shouldn't). I was also missing some rubber grommets that cover the screw heads on the hinges. When I called him about it, he said "I usually throw those away because they require adhesive". He said he'd give me a call when he got back to the shop, but never heard from him...

I learned the hard way that CenTex Computers wasn't the right choice, and it cost me $100.

Update:

Thanks for responding to my review, Owner.

Jeff, you should have called me back when you said you would. Nothing I wrote was taken out of context, untrue, or exaggerated. When I came to your shop, and you pulled parts from my laptop out of your trashcan, and you told me to use super glue or duct tape as a solution, I lost all interest in your services. If I could downgrade your 1 star to negative stars I would, solely because of your response trying to downplay the poor quality of service you provided. I hope this review was worth the $108.00 you...

Didn't know the area, so Googled computer repair shops and CenTex was the closest to where I was staying. Spoke to the owner Jeff and made an appointment to meet him at his office at 9:30 the next morning. I arrive a few minutes early so as not to hold him up, and his door was locked. I gave him until 9:45 and texted him to confirm our appointment. His response was, "Yeah, 10:30 OK?"...what, wait...we had an appointment for which you are now 15 minutes late for. No sorry, no excuse, just the equivalent of, "Come back later, you're not that important to me." He even suggested that I just leave my $2k computer with the receptionist of the company across the hall, and he'd pick it up from her when he got in...ahhh...HELL NO! I jumped back on Google and found ACTX Computer Repair. They're 4 miles out of town, but were actually rated higher than CenTex, and they got my OS sorted out, back up and running in 20 minutes while I waited, and best part...DIDN'T...

So what computer repair shop that you know of that requests the customer of the following items... an external hard drive and cables. Well this one, you would think he would have it on hand as part of his repairing equipment. Then when it states clearly that the store is open on Saturday... and no one answers the phone all day? Back to the external hard drive... well it crashed and i totally contribute it to him opening it up...I had never opened the drive before and he needed to? He did offer to look at it... well I have ZERO confidence that he could fix it... so I did my own diagnostic and it had locked up.

As to our son's computer: he found that the board had overheated and needing replacement.... so he only charge only the low cost evaluation fee.

So in the future - if have a computer repair shop ask you to supply parts... RUN...