Copart - Philadelphia East — Local services in New Britain

My experience was very nasty with that place. I will try to summarize it. I won a clean title run and drive unit, in a different state more than 24 hours away as you can't bid on most locations without a license, with scratches in primary issue description and NA in secondary. I paid full price in addition to fees to ship it to a family in a closer area so I can pick it up from there later, and here it starts. Upon calling them, they said I will be contacted in 2-3 days when paperwork is completed. 1- I never heard back for two weeks, that's when I called and they said it has been ready for a while. They cancelled the shipment because of the yard policy which they shouldn't make me pay in the first place. Despite they are the one who cancelled shipping the vehicle, they made me pay storage fees for 14 days. 2- I had to stop my life and book a flight in a couple of days to arrange picking up the unit. Upon arrival at the location, the unit didn't work. We tried using a jumper, it would stop once I released the gas pedal. I ended up paying a little less than double of what I was supposed to pay when they cancelled the shipment for a last-minute towing. 3- I had the car dropped at a mechanic. He ran his checks and said it is a bad motor. I had it checked by another mechanic, same thing, bad motor. A bad motor is not something to miss when starting the vehicle, If it starts, you at least can tell there is something major going on. 4- Upon calling to see what solutions they can offer; I was asked to contact the corporate office. I did, and never heard back. I called to check on the next day, very unprofessional customer services said the yard general manager will reach you out. When I asked for a time estimate, as I can't go back home and I need to go back to work, they were very unprofessional. They said they don't have a time frame, so I could be stuck where I am for days or weeks. Throughout the process, my calls sometimes will be put on hold for almost an hour and I end the call to call back again. Multiple times they say they will call me back, but it never happens. When I call the main line to escalate, they say we don't deal with units so you have to call the yard. Now I am stuck waiting for one person call whom I can't go past.

In summary, I won't recommend it as it is an untrustworthy business with unprofessional customer service. Worst auction ever. Once they get the money, you receive the worst...

Awful customer service. The wait is one thing which is understandable due to so many vehicles going out but why treat customers like they are inconviences after spending thousands of dollars. I just witnessed an elderly man who walked with a cane walk in the office 2 times and sent right back out for not checking in with the queue. I asked him what was wrong he only had a flip phone and unable to sign in. He said he sat there 2 1/2 hours. The lady finally put him in the system manually but after an attitude. I also witnessed another gentlemen that did not speak English rudely sent out without an explanation of how to work the queue... the poster on door should come in all different languages not just English and Spanish. And accommodate the handicapped and elderly that do not use modern technology. They are paying customers just like everyone else. Customer Service needs addressed asap.. if the queue is not working just let people line up 6 feet apart against the building and train the staff to speak to the paying customers with some respect...

My car was towed to another lot after an accident on Saturday. By Tuesday, my insurance company had picked up the vehicle and towed to this lot, which was declared totaled. When I went to retrieve my belongings, several items were missing—including a portable air pump, charging cords for a jumper box, and unopened Amazon packages that were inside the car.

It’s standard procedure to inventory the contents of a vehicle once it arrives at a tow lot. However, the insurance company’s lot had no record of any of these items, which raises serious concerns. Either the tow lot or the insurance company’s lot mishandled the inventory someone took the items.

Unfortunately, I have too many other things going on to pursue this further because they this lot stated they cannot do anything and I need to make an insurance claim and the money isn't worth the headache, but I wanted to share this as a warning: never let your car leave with anything valuable inside. Once it’s out of your hands, those items may be...