Cricket Wireless Authorized Retailer — Local services in New Carrollton

I am writing to express my dissatisfaction with the service I received at your store on January 3, 2025. As a new customer, having only been with Cricket for two weeks, I was eager to upgrade my phone. However, the experience I had was extremely disappointing.

Upon entering the store, I found the sales associate on the phone with her boyfriend. She did not acknowledge my presence or offer any assistance. She assumed I did not speak English and continued her conversation, expressing her desire to go home and referring to customers (including me, as I was the only one there) in a derogatory manner. She made comments such as "stupid people keep coming to the store," "I'm bored," "I want to kill myself," and "I'm hungry."

I attempted to browse the phones on my own since I was not receiving any help. After 10 minutes or less , the associate yelled at me, asking if I was going to buy something or not. This rude and unprofessional behavior was unacceptable, So I left the store. As a result of this experience, I am considering canceling my service with Cricket. I hope that you address this issue and ensure that such behavior is not repeated...

This location offers deplorable and hostile customer service. It is truly disgraceful, and I question whether the corporate office is aware of the situation at this store. Two employees, particularly the younger Spanish-speaking lady, are the primary source of the problem. There is a complete lack of professionalism in customer service.

When I sought assistance at another location, I was surprised to hear others complaining about the same store's disrespectful treatment of customers. It is vital that the corporate office is informed about the situation at this location.

I am sure the fact they have more sales than other locations around the area might also account for the reason by moral and business ethics and professionalism is...

Hi my name is,Olakanmi Olabisi I made $63 payment online on the 2nd 2024 to and cricket sent message to my phone that they received my payment, to my surprise my line was cut off this morning so I went to new Carrollton outlet this morning to make complaints and the two ladies I met there were just to rude to me and my sister her name is,Lillian. I told them I have paid $63 online I showed them I screenshort the payment and cricket sent me message I went ahead to show them that cricket had taken the money from bank account yet they refused that I must pay another $68 please kindly look into what happened and why I have to pay another...