Royal Praline Co — Local services in New Orleans

I live in New Orleans and only review when I am very happy or very unhappy. This store had adorable candy and items for sale. I needed to kill some time and picked out candy for my entire family. I put the items on the counter top and then remembered that I wanted one more thing. Even though I was the only customer in the store the lady loudly told me that I could not leave my items there and to use a basket. I quietly complied. I got my next item and then went to the checkout. The three ladies in the store were tagging items and talking. I waited awhile, but I couldn't wait indefinitely because I had to get back to work. So, I asked if they had a moment could someone please check me out. The main lady told me out loud that I was very rude. I of course apologized because I did not intend to be and then she continued to berate me on my rudeness. At that point I decided not to check out and spend money in their establishment. There are plenty of cute store to spend money in and I will not visit...

I recently visited the Royal Praline Company on Decatur, hoping to purchase a few boxes of pralines, but my experience was incredibly disappointing due to the service I encountered. Upon entering the store, I was never greeted, nor was I asked if I needed assistance. This lack of attention was frustrating, and when I asked a question about the pralines, I was met with an aggressive and dismissive attitude from an older man behind the counter.

His irritation was evident. It was as though my inquiry was an interruption to his day. I hope the management takes this feedback seriously, as customer service is a crucial aspect of any retail experience and from the multiple reviews on Yelp, it’s pretty clear I am not the only one who has experienced this. He even screamed at me after I apologized for ruining his day. That is no...

I bought aunt Sally's original classic pralines which we were disappointed with,no flavor, tasted just like sugar with no pecan flavor, ordered aunt Sally's banana foster flavored pralines and we feel in love with them,and also ordered chewy pralines from a different company, can't remember which one off the top of my head,not what I expected and I liked them, have had aunt Sally's creamy pralines and loved those as well, sorry but l would not recommend aunt Sally's original pralines, like I said we where very disappointed in those ones, we've been to new orleans several times and we always stay in the French quarter at the bourbon orleans hotel, and we definitely will order more of aunt Sally's banana foster pralines and aunt Sally's creamy pralines, and the delivery was promptly amazing and...