Crowne Plaza New Orleans French Qtr - Astor — Hotel in New Orleans

Where to begin, let’s start with check in. We had booked 5 rooms for 15 people under 1 account. Should be easy. NO. They needed another card at check in to charge the remaining balance instead of them using the card already on file that they had charged 80% of the total already before we got there. Well we did that. Paid the remaining on one of the girls cards but the front desk lady said we can refund her and charge the couple who booked the rooms for everyone at checkout. We said okay cool. But we still arnt done, 20 min into check in and she says she needs a 3rd card on file for incidentals. Which I totally get that but how come neither one of the other 2 cards cant be used for that?! after 10 minutes of arguing I just handed her my credit card so we can get to the room after a long 10 1/2 hour drive, I needed to get some rest. Then after us, the next part of our 15 party, shows up. They are at the front desk checking in for I swear to god, a whole hour. They were still talking to the same lady when I left for dinner. A whole hour after they got there is when I left for my dinner. Absolutely ridiculous that they had to stand there and talk to the lady for that long. They never even waited in line so that is not a part of the time I’m talking about. Then check out comes four days later and I was not there for it, but I was told it went the same way check in did. So remember how I told you my card was on file for incidentals? We never had any but crown Plaza decided to refund me the remaining balance instead of the girl who actually had paid the remaining balance. Then they couldn’t fix it after two weeks of back-and-forth calling and speaking with higher ups. Not all of us came from the same place a lot of of us met down there in New Orleans making this extremely difficult to get our money situated. And because they refunded me on my credit card, they also took away most of my hard earned points! And they have not even tried to reach back out to me when I have called them to try and resolve this issue. It’s been a month now since we’ve been back and now they’re just ignoring us. Not at all trying to make it right. And they over charged the initial account $300 and blaming it on all of their bullshit they created. At this point, I would demand a complete refund but half would be suffice. And that’s just the check-in check out part now. Let me tell you about my experience at the hotel. First day we go to the pool and my back turns blue from their edge. I have a photo. It wasn’t just my back but lots of people‘s thighs and arms that were touching the sides got blue then there was a very dirty nasty corner very close and not avoidable next to the pool. Gross. The next day I had to call and ask for someone to come tidy up the room because they never did then they never gave us more toilet paper so later on in the day I had to call the front desk and ask for more simple. But I never got it. They never came and gave me toilet paper. I had to go down to the gym and steal the toilet paper down there. ridiculous. Once I got back from stealing the toilet paper from the gym, I called the front desk again to remind them and they didn’t answer. I called three separate times and no answer. I could’ve had a major emergency and they would never know because they never answer their phones. Even when I called and asked for them to tidy up the room I had to call a few times before I got a hold of anyone. The communication from the employees at this location suck to put it in layman’s terms. Because I’m sure that’s all their employees can understand too. Even though the location of the hotel was absolutely perfect. Everything else was...

Hi,

We decided to stay at the Crown Plaza for the last night of a long vacation trip and splurred for a almost $500 night stay. We paid for a Canal street view. Upon arrival, noone offered to help with our bags or valet of our vehicle. We had to go inside and request someone to help out front. Then we get to our room and its just a basic room without the canal street view, instead its a view of a back alley and side of the building next door, no street views at all. I went to the front desk and the manager on duty said they moved our room because they had a bunch of frat kids staying with them and they just didn't want us to be bothered by the noise from them.(would have been nice to know up front or we wouldn't have decided to stay at this hotel). They said they could try to move us back if we wanted and we said no, we definitely don't want the noise from them disrupting our stay. I asked since we didn't have the view or room we paid for if they could give us an upgrade or credit. She says. "i guess I'll give you a $50 credit if that will make you happy." I said no thats not enough and if thats all you can do then it is what it is, as it's too late to book a room at another near by hotel." She said yeah that's all I can do. Later that night I go to take a shower and the ceiling of the shower is covered with mildew and mold from a water damage patch that was repaired but obviously not good enough. (i have photo if anyone is interested in it). Hardware was outdated and felt like i was staying out a really old cheap hotel. Beds were not comfortable at all. Then we get off to bed and neither my wife, my daughter or I could sleep due to frat kids being way to loud, screaming throughout the hallways. Banging on the walls and doors. Police showed up multiple times. but The loud music, screaming, banging on the doors and walls lasted for hours. (remember we were told we were moved so that we wouldn't have these issues, yet we still did) We should get a full refund in my opinion but doubt that will happen. Then at breakfast, there were two ladies working and they totally ignored us and we had to just finally ask them if we just grab a plate to get our on breakfast and they said Yeah that's how it works and went back to talking without asking us about what we wanted to drink. Then a group of 6 people come up and they instantly tell them about breakfast and get all of their drinks. after 10mins after they made their drinks we had to ask them why haven't they asked us about drinks. They just said "of sorry what do you need?" I then told her what we wanted for drinks, we got our drinks and they just kept talking to each other ignoring us, never offering refills, or our check. Finally we just all stood up and went to the bar and asked for our check. paid. then grabbed our bags and left and will never be back and will make sure all of our friends and business partners know not to stay at this hotel if in the French Quarter New Orleans area. Highly unsatisfied, definitely not what we expected from...

The worst hotel I stayed in in the past years. And for sure the worst hotel we stayed in this trip (St. Louis - Nashville - Memphis - Vicksburg, Natchez - New Orleans - Dallas - Fort Worth - Oklahoma City - Tulsa - Broken Arrow)

The hotel is not worth the four stars and certainly has not the quality of a Crowne Plaza. Everything feels worn, outdated and filthy. And in addition to this, we had some serious issues during our stay. I’ve been in contact with the frontoffice manager - Nira Fields - but no satisfactory solution is offered.

We made a reservation directly through the website of the hotel. We loved the location of the hotel at the beginning of Bourbon Street and all the amenities described, so we were anticipating a great stay. Soon we got proven wrong as it got cold, very cold. ☹️

We checked in at 4 PM on Saturday and got a room assigned in the Astor Tower (room 1313), although we booked a room in the Alexa tower. According to the two ladies behind the reception this was a better room and we could see this as an upgrade. So we got our luggage to room 1313 and left for food and drinks downtown. When we arrived in the hotel late Saturday night we went to our room and went to bed. A couple of hours later - in the middle of the night - we woke up freezing cold. We changed the settings of the thermostate, but nothing did the job. The air conditioning kept blowing very, very cold air. We did not have an extra blanket, so we had to put on clothes and lay in bed, but couldn’t sleep anymore. That Sunday morning we went down to ask for some help. And we followed that up for three more times on Sunday. Every single time we were promised that engineering would solve the problems, but they did not. Several times during that day we returned from our stroll through the city to check, but it was still very cold. And every single time we spoke to someone at the reception. When we arrived to our room late Sunday night the room was still freezing cold. We again went down to the reception one more time and were promised an engineering guy would come to the room. After a half an hour wait the guy arrived. He adjusted some valves, tried to adjust the settings and left. Half an hour later the room was still freezing cold. Finally we got assigned another room late Sunday night and had to move all our stuff to room 1046. We did, had a good night sleep (few hours later than anticipated) and left early Monday morning for the long drive to Dallas.

As you can imagine, this stay has not met our expectations, to say the least. We anticipated a luxury stay with no hassle, as we paid $550 for this stay. We got got offered some 15.000 points as compensation (which are still not added to my account), which relates to $75.

A special shout out for Joy at the reception. Although she couldn’t solve the problems, she...