[solidcore] Grand Central — Local services in New York

The class its self was great! I really enjoyed it. Ashley was very helpful constantly checking in with me. However let’s talk about the awful customer service from the check in staff. I arrived 3 mins before class started, someone opened the door for me, I didn’t know about the door code, she came walking up the steps with no urgency like I was interrupting her day. When I apologized about the train delay she looked bothered and just looked me up and down. She made me feel out of place. When I told her I had tried calling she said oh we were busy, did you try again, I said I’ve been trying since 8am she said we are helping other reformers, I said no you actually have voicemail that’s full. No answer. She said well you could have emailed. I said well I called to see if you have a shower and she said no. Again looking at me up and down. She made it seem like only locals that live near by get to come here. Like no one goes to work after wards. Honestly if I dared answer a client the way she answered me I would be fired immediately. What kind of Customer service is that. Would I return? Nope not to this location. Especially since they don’t have showers. Do better. Be nicer. Smile, that’s why you have 4 people to a class that holds 30. You act entitled. No one...

Echoing the reviews below about the front desk staff. It’s pretty sad that they are minimum wage hourly employees and Solidcore has no interest in improving that at all. But what’s more sad is how the front desk staff of this specific location is channeling that frustration into how they treat the customers. In this particular case, the blond front desk girl’s behavior is extremely unprofessional and disrespectful, it’s funny because it’s almost like a clip of Mean Girl just came out off her. When I arrived 5 min later than the grace period, I was trying to figure out a solution with one of the other front desk staff. She asked to see my ClassPass so there I was heads down searching on my phone, the same staff asked me to come down the steps. Long and behold before I could respond, this mean blond woman shouted out loud “I guess not” in the most sarcastic manner. I’d take her picture of her face so everyone here would remember who NOT to interact with. But I also don’t think I’d want that face in...

I’ve been going to Solidcore for three months now and it’s been transformational. I feel so much stronger and leaner. You really do get a full body workout in 50 minutes and I love the rotating upper and lower body focuses but the constant focus on core and obliques (I started going for lower back issues so core was very important for me). I usually hate working out but the results I’ve been seeing at Solidcore makes me motivated to go regularly.

I go to various studios around the city if I’m meeting up with friends but Grand Central is my “home base” studio. I love all the instructors here, especially Riley and Inger. They remember your name and little things about you and make the workouts fun with killer playlists and encouragements. My favorite thing is that none of the coaches pressure or “shame” students to push harder - they fully recognize that this is a very hard workout and that you’ll put on what you can handle. Can’t say enough good things about the team here -...