Diplomatic Duty Free Shops of New York — Local services in New York

The 2 star rating is not for the store since the store is always well stocked and most of the employees are always helpful when I go there. The 2 star rating is for the employee by the name of Fiona who I dealt with today. I walked in and everyone said hello and good morning except for her. The other ladies were unpacking items on the shelves so she was the only one available to assist customers. I'm sure that was the only reason she came to ask if I needed help with the most unpleasant demeanor. I asked her the difference between the product I usually use and a newer product I saw from the same line. Her response was "that one is for emergencies". What exactly that was supposed to mean is beyond me. I therefore saw the attitude and decided I would just stick with the product I know. She was rushing me out to the register when I noticed that there were bundled products that would have saved me money. She never pointed it out to me. I had to find it on my own by chance. I then asked her for a sample after I purchased over $150 worth of products. She pretended not to hear me and handed me the bag. I again asked her for a sample and she asked which one. I told her I will show her and walked to the area of the product from which I wanted a sample. Her response was " I don't know if we have that". How about you look first prior to telling me this. My opinion on this is if you don't want to deal with customers, you probably should not get into the field of client services. She could probably do with a refresher course on how to treat customers. I have always come to this store and have never before had this experience. Hopefully I...

Been going here since 2009. All the staff have been so nice & helpful. Two already retired. The best sales associate is Becky, she's been my go-to-person, always willing to assist esp when purchasing gifts for love ones. Wish they would have the other brands back. I'd give it a 5 stars if not for their manager, Ken who changed since he probably became a manager. He's not friendly as before and he will watch your every move in the store. Good for him, manager/security too. DFS of NY is...

One of the ladies working here could use a lesson in customer service. On 2 different occasions I visited this store and I had a question about the purchase I was making. On BOTH occasions the same woman cut me off before I could finish my question, INCORRECTLY assumed what I was going to ask and, hence, gave me irrelevant information. Only when I was able to ask my actual question did I get the information I needed from another associate. I will not be...