abc carpet & home — Local services in New York

Unfortunately all of the 1-star reviews are accurate. Despite having beautiful furniture, ABC's delivery times and customer service are extremely poor (and not even worthy of 1-star).

Delivery timelines are routinely set, missed, reset, missed, reset and missed with no communication from ABC. I have been waiting over 6 months for my sectional and have not received it.

After many un-returned emails and un-returned phone calls, I visited the Manhattan location to speak with someone in-person (Diego Polo). I was told that ABC would be receiving my item in 2 weeks. 5 weeks later (today), I received an email stating that my item would take an additional 4+ months for delivery. Sadly, I do not have confidence that I will receive my couch in 4+ months.

Ironically, if you go to the ABC website today, ABC quotes 20-22 weeks for furniture delivery, which is sooner than when I'm scheduled to receive the sectional that I ordered last summer. Additionally, I received an email from ABC stating that they would give me store credit... and if I re-ordered an item, I would get it sooner than my existing order. This is ridiculous.

ABC -- I recognize that the pandemic has been difficult... and I recognize that you've gone through a bankruptcy and a re-organization. That said, your customer service is truly horrible. A few thoughts for the ABC management: -Return ALL emails and phone calls promptly. -Take this moment to be honest with your existing customers about delivery timelines. -Be proactive and transparent when communicating with your customers. -Compensate your customers for the delays and frustration. -Offer loaner furniture until customer items are delivered (if you miss stated delivery times). -Be honest with your new customers about real delivery times (not aspirational times). -Change the delivery times on your website to reflect the reality of how long it takes for furniture to be delivered. It doesn't take 20-22 weeks (as it states on your website). -Make sure that you treat your customers with much more grace and respect. Otherwise, you won't have a business...

HELD THOUSANDS of $ FOR WEEKS and was RUDE to ME about it! : I am a long time customer. Made a purchase for thousands of dollars. Happy with the item but store charged me twice. I called into customer service and their email system and they indicated coming in was best because they “only had record of one transaction”. I came in three times over two weeks. Each time i left with assurances they charged me once only and the charges would drop. I asked them to please look into it. The two clerks were at least contrite even if they didnt do anything. Finally, I just asked Wells Fargo to remove the additional charge. The bank initially refused my claim because, to them, there was no way to know if i was charged twice or i bought two things, because the transactions were separate. That said, they investigated so ABC must have not cooperated. I came into abc one last time to resolve, the store manager dismissed me (for #3) saying “they only had record one transaction”. No sorry this time. When i stood my ground they said we’ll call our accounting department (apparently, not then). Then he became extremely rude. This was after i showed him my banking statement showing the transactions. I eventually left having received zero service.

ABC held thousands of dollars of my money on a flimsy pretext for weeks. Finally, i resolved w wells fargo by circuitous means. Not cool. This place has nasty service and zero process or systems apparently. They charge you twice, then treat you like your integrity is in question, and insist they charged you once (also, get the f out!). My clerk was Namu and the guy who had zero idea what customer service required was the ethnically asian manager guy that sits in the back, doing little but doing what little he does with a whole...

I received three sets Hawkins New York glasses in three different colors from abc off my wedding registry. Within two months all of the green glasses and two pink cracked, clearly suggesting a manufacturing defect. I reached out to customer support and they wouldn’t do anything for me since it had been more than 30 days since the purchase. And it took them three weeks to come to that conclusion from the time I emailed them to the time they let me know.

I was pretty surprised because I had thought of abc as a more upscale store and would have expected better service because of that. The glasses were $48 for a set of 4 so it really wouldn’t have been a huge expense for them to just replace them for me.

Edit: In response to the owner responding to my original post, I emailed the customer service chain again. Since Google deletes the owners response if you edit your review I’m posting a screenshot of the response (see the last picture).

So, when I reached out to customer service again, they confirmed they cannot help outside of return policy. The owner’s response to my original review said they couldn’t find my order and they don’t have a registry. To clarify, I just used Zola to aggregate a registry but my family went directly to the abc home website to make a purchase and shipped it to me. So essentially this is the experience of someone who received a gift on abc home. Customer service had my name and my husband’s name as the recipients as well as the name of the people who made the purchase, so it is misleading that the owners response insinuates the order wasn’t placed with them and that they would do more to...