Air Tactical HVAC Services — Local services in New York

Cant give zero stars so this will do. Don't understand how this company has more than 1 star based on my experience with them.

Air Tactical HVAC is unprofessional, no response and royal waste of time. Had an appointment this morning between 8am and 10am. Received a reminder to confirm appointment yesterday which I did and received a reminder before my appointment this morning. No show, no call, nothing by 10am. I called around 1030am and left a voicemail which said we'll return your call and not waste your time to wait for someone to speak to (how ironic).

It is now 945pm and I've yet to hear from them. Why send appointment confirmations and reminders when you cannot follow through? FYI - If you're going to use an automated system, you actually need to put it to use. Time is valuable just like yours is and it's clear that Air Tactical HVAC has no respect for that.

Air Tactical HVAC is mismanaged and needs to learn some customers service skills. They didn't even have the courtesy to call and say we can't make it today or we're running late. You'd think they were doing me a favor by stopping by to give me a quote.

Air Tactical HVAC does not value my business and honestly it's their loss. Good thing I set up another appointment right after and yes, the other company actually showed up and I received professional service. Will be going with them for my mini split...

I simply can't say enough positive things about George and the team at Air Tactical HVAC. Honest, hardworking, extremely nice and they will go out of their way to make sure the job is done right! I came home after two weeks away in January to my boiler not working and no heat (during freezing temps). I called Air Tactical HVAC based on their positive Yelp reviews. George arrived within an hour (despite the late hour) and discovered that my aging boiler was cracked and needed to be replaced. He explained the issue in great detail and showed me that it was leaking. He gave me a fair price for replacement (I researched and his quote was in line with with average price for NYC) and he was able to track down a new boiler and install it within a couple days. Despite several challenges due to my aging house (faulty wiring, complex plumbing, etc.), George and Angelo were patient and persistent. They had to build the boiler from scratch and rewire the thermostat, but did not charge me any additional labor costs despite it taking two full days. I will ABSOLUTELY use Air Tactical HVAC for all my future HVAC needs. In fact, I have already hired them to vacuum out my dryer vent, which was extremely clogged and they repaired my dryer vent cover free of charge. Cannot recommend these guys enough -...

Short version:

The tech from Air Tactical HVAC Services was professional, reliable, and fairly priced. They quickly diagnosed my HVAC issue and provided excellent service. Highly recommend!

Long version:

I was experiencing issues with my new HVAC system in my new home—it wouldn't restart and heat after reaching the set temperature and kept tripping the breaker. This meant I had to go downstairs multiple times a day to manually reset it. One night, frustrated and looking for a solution, I searched for HVAC companies in my area and found Air Tactical HVAC Services. Let me tell you—the reviews are no exaggeration!

A technician arrived the next day and systematically diagnosed the problem, ruling out each potential issue one by one. Their professionalism was outstanding, and the pricing was more than fair. Customer service was exceptional, which is rare to find these days.

What stood out the most was how professional they were and how confident they made me feel about paying for a service done by true experts. I have no complaints whatsoever and wouldn’t hesitate to...