Allen Edmonds — Local services in New York

As a disclaimer I am in no way saying that AE makes poor shoes or that this is representative of all AE stores; however, I have serious gripes with the way I was treated here today.

I have been looking into investing in some high end dress shoes for some time so I came into the store to browse. I went in, chose a pair of shoes I wanted to try on and proceeded to go up to one of the workers to ask for a 9.5. His response to me was "are you sure that's your size? That's not your size" He condescendingly explained to me that everyone had to be "fitted" and that these shoes are meant to "last ten years" as if I did not understand the quality of shoes I was buying. He went on to ask if I was wearing dress socks or athletic socks and when I told him I was wearing athletic socks he berated me saying, "you're going to need different socks." I asked about the fitting process and he replied making it known that "the fitting process usually occurs at the time of transaction," and mentioned an individual fitting must be done depending on the type of shoe I wanted. I found this completely illogical as it does not make sense to fit and purchase a shoe at the same time - what if I didn't like the way the shoe looked after I fitted it? Just as I was about to ask more about the fitting process itself, the man abruptly left to help a co worker and said "I will be back in a minute." Unhappy with the treatment I received, I left.

I was out on a casual Friday so by no means was I wearing anything that would be considered fancy or high end and yes I did not understand the process for trying on shoes; however, I am a young professional working in NYC. I make enough to comfortably live and afford Manhattan rent. I could have purchased the shoes.

I was the only customer in the store and very much interested in learning more about a quality shoe with hopes of purchasing a pair in the very near future. The treatment I received was completely unwarranted.

There are numerous AE stores in the area so I recommend...

This review is not of the quality of the shoes, but the quality and caliber of employee AE has decided to hire. It is imperative for brick and mortar stores to have good customer service in this day in age. If you plan to step into an AE in the near future, there are many within the vicinity most likely that would grant better service.

I was planning to return a pair of my husband's shoes due to incorrect width. There was a bit of wear, and to deem them nonreturnable is perfectly fine. But if you ask me if I am trying to return them for a boss, "because many bosses make their assistants return shoes." then NO, that is NOT fine.

I find this extremely offensive, because 1. I am a younger Asian woman and 2. No point in our exchange did I indicate that I had a boss. It is an unbelievably misogynistic thing to assume, and I am baffled by this employee's zero self awareness. Then to add insult to injury he follows up with, "Sorry if I took you off guard." then proceeds to walk away without assisting me.

Someone who is so utterly socially unaware of their own chauvinistic assumptions and utterly clueless of repercussions should not be working in a high end shoe store where experience is the business's bread and butter.

My family was loyal to AE, but unfortunately due to Rumpelstiltskin's actions my husband and I will never...

I would avoid this store. I went here with a friend and was fitted by Kam Taherpour. My friend and I purchased 3 pairs of shoes total (I got 2 my friend got 1), ordering for delivery since the right colors or shoe models weren't in stock. In the end, none of the three shoes fit.

I went to a different store and got one shoe swapped out for a different size. My friend just had to return his because they were too big. For my second pair, Kam convinced me they'd break in but after walking for 5 blocks my feet were bleeding and overall they felt way too small. When I went back and spoke to Kam again, he wouldn't consider swapping for another size or model because they're now "worn" which is a bit deceptive. Unfortunately his tactics worked and I'm now stuck with expensive shoes I can't wear.

I would recommend the one on 55th, it's close by so no reason to waste your time here. I've had much better service at that location. Be careful for the bait and switch from the sales...