CUSTOMER PSA: If you get a month-to-month membership, expect management to illegally charge you no matter how many times you attempt to cancel. As other reviewers have noted, they are stunningly rude and love to nickel-and-dime. I experienced multiple deceptive billing practices that violate NY State law. My membership price was raised without notice, the studio refused a legally-required refund, and cancellation was made unnecessarily difficult.
Under NY General Business Law Article 30, Section 624, health clubs (including yoga studios) must:
The studio does neither. They claim cancellation is only allowed if done 10 business days BEFORE renewal and do not provide an option to cancel online. Instead, they direct you to an email account which is amazingly unresponsive: it took me 11 days, multiple follow-ups, and a phone call before I ultimately got a derisive and unhelpful response.
They also raised my monthly price without advanced notice, did not allow me the opportunity to opt-out, and claimed their contract allows them to increase the price on customers at any time without notice (it doesn't).
Rather than continue arguing, I disputed the charge with my credit card company and won - not hard considering the studioās practices are illegal. If youāve been overcharged or denied a refund, you might consider doing the same and possibly filing a complaint on the NY State Attorney General's website.
It's a shame, because the classes themselves are great. But having good yoga teachers doesn't excuse a business from following basic consumer...
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