Banana Republic — Local services in New York

On July 6, 2015 I ordered via CHARGE & SEND 2 dresses from your store to be shipped to me. I was assisted from a store in florida. I purchased the 2 items SLOAN FIT RACER BACK size 4 and TEXTURED V NECK SHEATH size 4 in 2 separate transactions on my card Person who took the order told me 5 to 7 days to receive the order to address given to her. few days ago I called the store after numerous attempts and spoke to "Ruby" who took all the info and promised to call back with shipping information. This morning after 6 minutes of repeated call backs finally got through to "Jeanie" who indicated she needed to investigate, placed me on hold and came back on the line to advise that the top and the pants I was inquiring about needed to have style numbers researched. I again explained it was 2 dresses. She said I needed to speak to "Georgie" the lead cashier and she needed to have him call me back but never obtained my number (which Ruby took a few days ago) She then advised he had arrived to her location, she would transfer me to him and that I needed to give him some details (which I gave her twice)She transferred me; it rang incessantly and then a message was played that it was an invalid extension or something similar and call disconnected WHAT IS GOING ON AT YOUR STORE. There couldn't be a line of customers at 10am sharp I asked at inception of todays call for a store manager but Jeanie insisted on "assisting".....I am SO BAFFLED, PERPLEXED,...

After purchasing a couple items on Monday 6/9 at around 4:30PM, I wanted to return one original-priced item that was purchased and gifted to me just a couple days prior. I brought the original receipt and clearly told the woman working here at the counter that I would like store credit for the item. She ignored me and processed the return back to the original card. Not only did she refuse to reverse the transaction, she also repeatedly blamed me for not asking for a gift receipt when the item was purchased, claiming that "only a gift receipt will allow her to provide store credit." I have never heard of such a policy - the original receipt should work even better than a gift receipt. She kept blaming me for not having a gift receipt, and when I asked for a manager, I waited 20 minutes only for the manager to come and say, "The transaction already went through, we can't do anything about it - no reversal, no store credit, nothing." I then asked to just cancel the return so I can keep the item, and they refused that as well and had the nerve to suggest re-purchasing it with my own card.

Any other store easily provides store credit for an item, and if the worker makes such a careless, costly mistake, they should take the blame and reverse the transaction instead of making up a ridiculous rule to constantly blame the customer. Extremely frustrating experience and I am truly disappointed in the worst customer service I have ever...

The quality and value of the chain store aside, I shopped here over the New Year holidays and was assisted in the changing room by an employee who told me I could leave my street clothes in the room and he would lock the door while I went to find other sizes. It was my fault for trusting him, but the long story short: I had over $130 cash stolen from my wallet. I didn't notice until I went to pay for dinner later. Before I realized the money was gone, I noticed one of my lottery tickets, which I only keep in my wallet, was in my pants pocket. I thought it odd and wondered how it got there, until I realized the thief must have dropped it while lifting my cash and in a hurry just stuck it in my pants after returning my wallet to my coat. I went back and told a manager all of this, while returning most of what I had purchased, and acknowledging that I had no way to prove any of this or even point a finger at which of the 4 employees that were in the changing area had stolen it, but I had no doubt what happened. The manager said he would look into it, but 6 weeks later I have not heard from anyone at BR with even so much as an apology. I tried to call the manager, but after 3 phone calls with no one ever answering the phone, I gave up. Like I said, my fault for foolishly trusting another human being. Posting this to alert you to beware — don't trust retail employees no matter how friendly...