UNIQLO 5th Avenue — Local services in New York

I went to the 5th Ave location to make a return of some bulky items that I needed to offload before visiting other stores in the neighborhood. When I was called to the cashier, the young women told me that she would not process the return because the items were not originally purchased at the 5th Ave location.

I've never heard of a policy like that before, but accepted her words because why would someone just make something up like that? It had been a long time since I last returned anything at Uniqlo, so I just assumed there was some change to the return policy, as bizarre as it was.

My entire day was upended because I had to continue carrying these big items while salvaging my original plans in the neighborhood. It was a major burden and inconvenience.

Hours later, I went out of my way to go to the Hudson Yards Uniqlo location, where I had originally made my purchase, to complete my return. I asked them if the return policy was as that women described, but they looked at me puzzled and said no, returns can be made at any Uniqlo location.

I didn't think of this at the time but the return policy is actually printed on the receipt and it states, "...Merchandise purchased in any U.S. store can only be returned or exchanged at any location within the U.S...." which outright contradicts what that cashier at the 5th Ave location said to me.

I see that other customers have been affected by this modified return policy. I'm genuinely confused why this flagship location continues to uphold incorrect interpretations of what the official return policy states. It makes no sense??

The irony of this situation is right before I was attended to by that cashier, there was an exuberant woman, who may have been the manager, proudly declaring they were aiming for/have top ratings in customer service.

What a...

Today, I entered again in Uniqlo 5th Avenue and I must say, it exceeded all my expectations! It is located in a prime location with renowned brands in the vicinity, I was genuinely impressed by its spacious layout and extensive range of products.

What truly sets Uniqlo apart is its unbeatable combination of affordable prices and exceptional quality. Unlike other similar stores, Uniqlo offers a slightly different design aesthetic, making their products stand out from the rest.

The store's sheer size allows for a remarkable shopping experience. The neatly organized sections and friendly staff made it easy for me to navigate and find exactly what I was looking for. Whether I needed basics, trendy items, or seasonal clothing, Uniqlo had it all.

What impressed me the most was the attention to detail and the way the store caters to every customer's needs. From an extensive range of sizes to a diverse selection of colors and styles, There's something for everyone. The staffs are very polite, incredibly helpful, providing personalized assistance and valuable advice without being pushy.

I can't stress enough how much I enjoyed my time at Uniqlo 5th Avenue. It truly left a lasting impression on me. If you're a fellow shopping enthusiast heading to New York, I highly recommend visiting this store. You won't be disappointed!

Uniqlo 5th Avenue deserves nothing less than five stars for its prime location, expansive collection, affordable prices, excellent quality, and unique designs. It's the perfect destination for fashion lovers seeking a memorable shopping experience. Don't miss out - make sure to stop by this remarkable store when visiting...

I wish there was 0 stars option. The customer service representative is not child-friendly and does not support them. I’ve come with my 4 young children, with the youngest being 4 years old. I went shopping to buy clothes for my kids. The UNIQLO is not small and by the time we were looking for clothes, trying on, and so on, the children wanted to go to pee. So we asked the customer service representative to ask for a restroom and she said that she would call the manager. The manager on 09/03/2023 in the women's section was very rude and said that it was not her problem that my kids wanted to pee and she said that we had to leave everything that we were looking for and go to Rockefeller Center to go to the restroom. But what, I have to leave everything and run with my kids two or three blocks away and then come back with them?! That’s the worst ever customer service experience that I have ever had. Additionally, I came with my older daughter and I wanted to show her the clothes that I was trying on as well as to see her clothes but the fitting room staff did not let us go together even tho they had counted everything on our hands by one. Alright, I have closed my eyes on it but the fitting room was very dirty, there are no proper places to put the clothes. The clothes with no hanger were falling to the floor which was very dirty with hairs and trashes there. I would shop online next time because this is the worst store! The staff can only make money and do not care...