Big Ben Apparel LLC — Local services in New York

Terrible experience. Matthew does not keep up with his inquiry's. Matt had replied to me initially and the responses came rather quickly. Eventually i sent him all of my TechPak information. He said he has to check if they had that color dye available. I didn't get a reply from him for a month. I could even see when he'd leave my "any updates?" messages on read. I had to call BBA office. The person on the phone got some new guy to handle my problem. So they sent me whats app messages. This guy was so sorry and said that my order would be put on priority. I just had to send in my tech pak info to the his email and the sales email. Then i got no reply for a week. nice. I called again today to ask what is up. Eventually i got a reply to my whats app saying that in order to make the shirt color i want the MOQ can't be 50(thats for basic standard clothing) no my order has to be 250 MOQ. I waited a month and a half to be told that they can't actually provide me with the service that they had offered me AT THE BEGINNING OF OUR EMAIL CHAIN. Absolute waste of my time. Do NOT do business with...

The incompetence and unprofessionalism of this company is UNREAL. I designed a shirt for one of my clients, and this company sent them back a proof that looked exactly as we intended. The actual shirts my client was delivered from Big Ben were distorted, discolored, and it was either the complete wrong image they used to print, or they took apart the file I sent them and simply did whatever they wanted with it. Not only did they not quality check this, they didn’t seem to care and acted like they noticed no difference when it was brought up to them. When asked for a refund or even a new order of that actually looked like what was agreed upon, Big Ben completely ghosted my clients and even over a month and a dozen emails later, have done absolutely nothing to make it right. Attached photos of what they sent vs my design / the proof are attached- see for yourself. DO NOT work with...

It was hard for us to find a few words to give a review because Big Ben apparel and family has been nothing short of life-changing for our business. To keep it as simple as we can, as soon as we were able to show the high-quality that Big Ben apparel provides for our current clients, new merchants started contacting us. In all honesty we were reluctant to work with a company if it wasn't nationally local because we wanted to make sure that we get just as high of quality as any of the big name manufacturers that are here in the States. After dealing with Big Ben apparel we were able to not only keep a edge on our competition by providing trending team and fashion apparel with our branding but they also listen to the needs of our clients and were able to find solutions to help us secure more orders. We are very thankful to have a great business relationship with them. Head...