Brother's Dry Cleaners — Local services in New York

The worst cleaners I hate when people lie to me especially in your business , I took a pair of pants one to fix and the other for sample on a Monday and by Tuesday I called and told the person on the other line that Not to fix that I will go and pick them up so he ask the person fixing it if it was as done already and I heard the person say no not yet so the person on the phone said OK . Then I receive a call from them in second telling me that the next person already had cut to be fixed and I said but I heard the person say it wasn't but okay cool I'll go on Thursday like my receipt said , Now today is today and the next person said to if I know Spanish I said yes I do and he said that is not ready yet that he just cut them and that I can go tomorrow to pick them up. Never again would I go to this place . Again I hate when people lie to me, I work with customers service and if one of my coworkers do something like this, I would let them know right there and...

Owner was aggressively rude and completely unprofessional several days ago when my GF, loyal customer of 8 years, received back a white item of clothing newly stained with blue paint and smudges. She immediately took a photo, politely emailed them, and received no follow up.

Upon calling to again politely ask for the cost of cleaning refunded (not even for the cost of the ruined garment), instead of any form of apology, the ‘boss’ disbelieved her and aggressively blamed HER for the problem.

**RE. 9.18: These are the blue stains you left on her pants - she politely emailed you multiple photos of them. You never provided an explanation or a video of any kind of proof. You must be mistaken or  thinking of another customer whose clothing was harmed - good luck with...

I’ve been here a few times to get my clothes dry-cleaned. I had left $40 in a jacket pocket. I did end up picking it up five months later, which is awhile, but the cash wasn’t there. What bothered me is the owner said I was “entitled” to ask for the $40 off while also saying no one took it. Erik, the owner was pretty indignant when I talked to him. He said, “do you want the number to the facility, no one is going to say they took it.” The thing is $40 may not be much to the owner, but it is for me. I don’t usually forget these things, but as an owner of a business why not do a decent thing like taking a grievance seriously. So I ended up paying $100 for this jacket. I imagine he’s pretty comfortable on whatever chair...