BX Furniture — Local services in New York

If i could give no stars i would they are criminals if u do the lease option they will treat u great until they have ur info after that they will ignore ur calls give u the wrong product charge u extra when they find out ur lease amount. I personally was told one day i would get my stuff didnt then was called at work to get my delivery which was wrong stayed home from work for the exchange and recieved AGAIN the wrong thing which was clearly stated when i was there it didnt go with what i had a queen bed (platform) but that was delivered to replace the first WRONG MATTRESS. The bed had a broke draw and the person that put it together drilled a hole to big for one of the nails I had to have a pedestal to get on my bed and even injured my leg one night trying to climb Mt Everest mattress with my son one day. Then was ignored and i said i wanted a certain mattress that was supposedly a lil more then what i paid for(i originally thought the bed and mattress came together) finally they said i could have it but what i got was used it had dirt stains on the side i didnt see till after because i was focused on this so called memory foam expanding to the size of the mattress i picked in the store(Which never happened) I think i was given a cheap full used version. They also told the lease people i had my stuff and was satisfied before i did and gave the wrong date i get paid so i was. Charged early on the wrong date was charged from my bank(for not having the money in my account) and the lease place because of the furniture place lying about what i got and im still unhappy and will be reporting them to the better business bureau DONT USE THEM THEY ARE...

If i could give them a minus I would. My mother inlaw bought a couch in end of dec 2019. It is now March for the last 3 weeks have been trying to get them to get the couch to repair, very unprofessional and unresponsive. They won't even give her money back. The inner springs have spread and sticking out. DON'T SHOP HERE! Sheisters! Empire Furniture who manufactures the furniture was willing to repair but Arafat from the Bx store was supposed to pick up and take to them and has not. he's the one who is irresponsible. Next step haul the couch there and ssk for refund. Oh and receipt says special order HE LIED IT'S THE FLOOR MODEL. UNTRUSTWORTHY. Don't waste your money here. Took months to get couch back, but did repair...

This place is one of the worst places you can ever go to get furniture. I ordered a bed frame a week ago and when it got to me it was damaged. I took it back the next day and he said that he would send me another one on Friday and that he would call me on Thursday with a time. Come Thursday he doesn’t call me I have to call him and when I talk to his employees they didn’t even know what I was talking about. Told them to put the manager on the phone, the guy that I spoke to about the return and he tells me that it’s coming Saturday. I asked him what time and he starts laughing on the phone and tells me that if he gives me a time he would be lying to me.EVERYTHING IN THIS STORE IS CHEAP!!!!. DO NOT GO TO THIS...