Casa De Novias — Local services in New York

I went to this place with my friends to rent some suits for the boys we spoke with 3 lady’s and told them we wanted champagne pants they told us they were going to order it. It was going to take maximum 4 week, we went 3 days before the party to find they gave us all navy blue color and the shirts were so dirty. We wanted to talk to the manger but she seemed to be avoiding us after a whole 1 hour we finally got her attention .They told us there was nothing we could do, because we never asked for the color of the pants when we did they was being petty about giving us our money back and they were comparing their sales to other people “ oh many people want this color”. It wasn’t fair we got the wrong color they told us 3 days before the party they should have called and tell us sorry we don’t have this color instead of making us...

So like I decided to trust this place with my time and money for a suit that ended up being the wrong color. I advice to not stop by this place, they were rude and seemed interested only when it was time to pay and not listening to our instructions, as it ruined and made us panick the week of the party. Hope this place keeps doing bad customer service so I can keep seeing more bad reviews,...

The picture of the dress that i ordered did not accuretly reflect on the dress that was recieved. The fabric that supposedly was agreed upon was not the dress that my daughter and i receieved. It was a cheap fabric. Not punctual with deadlines. She offered no solutions and now only 1 week left for my event...