Daniel C Gallagher PC — Local services in New York

Daniel C Gallagher PC front desk receptionist and secretaries have provided me with the worst experience I have ever had in an attorney office. The attorney Peter is outstanding but the team is very unprofessional. They have no common courtesy, no empathy, no urgency nor consideration for clients or my situation. I checked the online portal and saw documents request was made on my case almost 2 months ago with a deadline closely approaching. Documents which I had previously submitted is being asked for again because I have the lawyer’s address as I thought it would be quick and efficient but I was super wrong. I asked about the update with them and I was very rudely told that I will be called. It was until I took a day off of work and went there and saw that the requested document was already in my file for over 50 days but I was never called about it. I mean that’s the main part of their job to keep the clients updated on what’s needed for the case. I asked the front desk receptionist for a copy of my document so I can provide accurate details to the persons I am requesting additional information from, the receptionist basically shrugged me off stating they will let me know if new information is needed. What made me angry is they did not read nor present me with a copy until I became persistent. It’s either they are prejudice or simply have no decorum. Had I not looked and taken the initiative to visit the office, when would they have contacted me? Who’s responsible for this wasted weeks of my time. Only after I requested a copy she read the letter and then realized request for additional information was needed. I also asked for a letter from the attorney. the receptionist got up, went to the other receptionist whom I noticed is on her cell phone on social media, they mentioned my name between themselves … then frustrated she gave me a copy and under her breath she said “ Go Crazy”… I have been waiting and struggling anticipating updates everyday on my case. Every hour everyday is important. Then here comes these clueless Front desk receptionists, who tried to make me feel inferior when communicating with her. I left in such a terrible mood and is very disappointed seeing I paid a pretty good amount for their services, and to be treated like this by the receptionist is appalling. Looking down on others!!!! It seems their job is of no importance to them. The attorney needs new professional staff ASAP. I will keep this attorney on my case but these receptionist is nothing short of...

My whole family (there are 6 of us) and I have been with Attorney Gallagher and Peter J Lorme for about 15years. Although Attorney Gallagher is no longer in the office, we stayed with them since Attorney Peter J Lorme is a phenomenal human being. Unfortunately, I have decided to take my service elsewhere. Due to the lack of professionalism and impertinence of the office’s front desk lady. Christine used to be the secretary and she was wonderful, we miss her and wish her the best. However, this new front desk lady NEVER even introduces her name, neither through the phone nor through in-person. She ALWAYS hangs up before the conversation is even finished, and usually starts off answering the phone with “Daniel C Gallagher office, please hold”. She gives incomplete instructions and false information. I called the office three times during the week and asked what documents they needed from me, before I traveled from New Jersey to New York—and she sighed at me through the phone and stated what to bring. Once I was in the office to drop off the documents, she immediately said “you need the passport photos”, I reminded her that I called three times to confirm the documents to bring and she only said “well you can just mail them then”. There was no apology or even empathy in her tone. By the way, she was video calling someone while working, she had her airpods on and was talking to them quietly…whenever Attorney Peter J Lorme walked out of his office to make copies of paperwork, she would place her phone face-side down to hide her screen. I will be coming to the office on Tuesday to say my goodbyes to this office and make sure that both the Attorney Lormes are aware of this lady’s poor demeanor and horrible...

I lost my job because of this lawyer and his receptionist. I’ve been dealing with this company for over 10 years and they messed up my paperwork. I’ve called for months and months and months asking “When will I receive my updated information and they kept telling me it’s in the mail but nothing came. The receptionist talk and treat me like I was beneath them because I’m an immigrant and needed their help. I was beneath them. They would have me on hold for 20 mins then hang up the phone on me. I would call back and They would pick up the phone and just hang it back up.They disgraced me. Finally I had to get very serious and asked to speak to their boss. That is when they had the nerve to tell me that my stuff was delivered months ago. But I did not receive it. I spoke to the lawyer and this man really had the audacity to tell me that he’s “not running a charity case” and it’s my fault that I did not receive my paper because I should’ve been checking the mail. He stated that I have to pay to start the whole process over, when I already payed them to take care of this issue for me. Now I’m jobless, almost homeless and about to lose my car. I am so hurt and I just don’t know what to do. I had to go and reapply and now it’s been over two months and I still have not received anything. I’m so disappointed and will not deal with this...