FRAME — Local services in New York

easily the worst shopping experience i have ever had. my daughter and i are both regulars at this location. my daughter bought a pair of pants she was convinced by the aggressive sales people looked good. when she went to return they refused to take it back even though it was well within the return window. they claimed the tag was missing when it never had a tag to begin. they agreed it was never worn but didn’t care. the manager lost her cool and starting screaming like a maniac talking about how “this is madison ave”. granted we have lived on madison for years so have no clue what her point. wa. the sales people them also decided they would all start yelling like maniacs. corporate really needs to look at what kind of person they have running this location. easily one of the worst people i have ever encountered. i give the store a few months before they close done if this lady still is running the show. too bad they make great clothing and was a go to for my kids but easily...

I'm so impressed. This store is such a beautiful addition to the UES. The manager, Renee, is just amazing. She's so kind and helpful. Anna is equally wonderful and super-attentive. The store is clean and organized, utilizing the space in such a smart way. It makes shopping here so much more enjoyable and easy. It felt so great to be welcomed by these lovely ladies, especially amidst social distancing. My experience was warm and inviting. I'm so excited to now be a part of the Frame family. Their clothes are gorgeous, but their customer service left me with such an amazing taste in my mouth. I can't wait to buy all my holiday gifts here at this...

Cute store I usually love to stop by, but my experience recently was subpar. I had popped in over the weekend on a little stroll and couldn’t bring myself to stay longer than 10 minutes. One male employee kept emphasizing that he was new staff and had a aggressive sales demeanor I found irritating. Overall, ambiance 10/10, service—perhaps could be better if the associate was...