The Lowell Hotel — Hotel in New York

We were a bit disappointed by our New Year’s Eve stay at the Lowell. The hotel is gorgeous and the room was beautiful and clean, no complaints there. We loved the wood burning fireplace, that was very special. There were also some nice touches like welcome champagne and wine. That said, there were also some things that felt like we were being nickel and dimed at every turn. For example there’s a 35 dollar fee for someone to come help start a fire in the room (there’s no option to do it yourself for safety reasons). That in itself is pretty absurd and not anything I’ve encountered at other luxury hotels with in room fireplaces, but fine. We went out for about an hour and the fire was left untended so it of course died out. We called to ask if they could restart it with the wood we had purchased. Someone came up to help. We found out when looking over the bill that they charged us a SECOND 35 dollar fireplace fee for having someone restart it, which feels obnoxious when the rooms themselves are very expensive and it’s a feature of the room, plus in theory we already paid for the wood with the first fee. There were also little things like they came for turn down service at literally 5 pm when we were relaxing by the 70 dollar fire and when we said we weren’t ready right then they never came back. Not a big deal but a 5 pm turn down service or bust is not expected from a luxury hotel. We also were charged a 200 dollar pet fee which we weren’t aware of (maybe it’s hidden somewhere on the website and we missed it) and there was no bed or food bowls or anything in the room for our dog, even though we had mentioned a couple times he was coming. Again, not a huge deal, but for hotels at this price point who charge a high pet fee there is usually some gesture done to show the room was made “dog friendly”. Finally, when we got our folio there were a number of added fees (which happens with nyc hotels) but one random extra 200 dollar charge which there was no explanation for. Overall, it’s a beautiful hotel, the service is mostly friendly, and the rooms/fireplaces really are special but I found the level of nickle and diming outside of the realm of normal for this type of “5 star” experience, and it really detracted from our enjoyment...

Our recent four-day stay at The Lowell Hotel in New York was truly unforgettable, and it's all thanks to the exceptional staff and outstanding service. From the moment we arrived, the experience was first-class.

Patricia and her team went above and beyond by surprising us with a lovely birthday cake and a warm welcome amenity, making our celebration incredibly special. Shawn, the bellman, as well as the rest of the staff, provided top-notch service throughout our stay.

The concierge was incredibly helpful and knowledgeable, making fantastic recommendations and ensuring that all our plans were perfectly arranged. The doormen were always friendly and welcoming, making us feel right at home each time we returned to the hotel. Our reservation process was smooth and efficient, setting the tone for the seamless experience that followed.

The rooms were beautifully appointed, combining classic elegance with modern comforts. Housekeeping kept everything spotless, and the attention to detail was evident in every aspect of our stay. Telephone services were prompt and courteous, ensuring that any requests we had were quickly addressed.

The Lowell’s prime location in New York made it easy to explore the city, and the food, both in-room and at the hotel’s dining establishments, was simply outstanding.

One small suggestion: it would be great to have a Nespresso machine in the room, along with replenished creamer for coffee, to enhance the in-room experience even further.

What truly sets The Lowell apart, however, is the staff. Their kindness, friendliness, and professionalism are what make this hotel shine. We look forward to returning to The Lowell for another...

It was the worst experience ever in my life I’ve been around the world on every hotel that you can imagine I’ve never experienced something like this ever in my life when doorman didn’t even give me a chance to pay my driver he couldn’t wait to move us with the worst attitude that You can ever imagine He basically try to make money somehow Because that’s how most doorman in New York City hotels act specially with drivers like if you don’t pay you not allowed to stay in the loading zone. so I had to check out the next day after I was planning to stay there for 10 days I had to go out and look for a different hotel which I moved to the four seasons A couple blocks away totally different treatment High quality of service and the rooms are comparable. this hotel has the worst rooms ever that you can imagine size is very very small and uncomfortable. and the worst worst part is the bathtub was dirty when we checked in So imagine what kind of holiday vacation I experienced because of this hotel I don’t advise anyone to use it and let’s not talk about the price which my brother supposed to check in next day which is the day that we checked out from the hotel and they still charge him a full day rates over $800 even we never use it. it was the worst experience ever I don’t advise anyone to use this hotel. Bad people what sucked me is I don’t know how come there is a lot of good Rating in Google which I think they’re buying it. hiring a company to make them look good so When Peoplet read a good comments about them online they will use their...