Hôtel Plaza Athénée — Hotel in New York

This is my second time staying in this five-star hotel. The first time was flawless. The second time was flawed. Highly flawed. We arrived around around 12:30 pm and rooms were not ready. No problem with that. Our bags were given to the bellhop to store until we returned later that night. We had two people, two rooms, two bags per room. I gave the bellhop $20.00 and reviewed which bags went to which room. We returned to the hotel at 11:45 PM to find our luggage still sitting in the same corner of the lobby where we left them almost 12 hours earlier. They had confused which bags went to which room and didn’t want to make a mistake. OK, then lock the bags up where they will be safe. I come up to my room — quite lovely, large and nicely appointed. The heating duct (it is about 21 degrees outside) is hidden in the small entry so only about 1/4 of the room gets heat. The remaining part of the room, including the all-marble bathroom (i.e. COLD) gets no heat. I call down to request another room but the front desk tells me they have to call me back. It is now well past midnight and still no call. I call down to request a spacer heater which they reluctantly send up. I then want to order coffee for the morning. I call at least 10 times to room service where the phone rings and rings an I get a recorded message that no one is available. I call down to the front desk where I’m told they will call me back. I want to order my morning coffee and go to bed in my freezing room. Still no return call from room service and a third call to the front desk where he takes my order. Finally able to go to sleep around 1:00 AM. MIddle of the night run to the bathroom on the freezing floor not pleasant. Leave the room the next morning with the heat up to 78 so that I may come back to a warm room. Return the second night around 10:00 PM to find out that housekeeping has turned off the heat and my room is reading around 45 degrees, which is the outside temperature. I go to speak to the evening manager who only offers me an apology and offers to speak with the head of housekeeping. This is what I would expect from a Holiday Inn. Not the five-star Hotel Plaza...

When closing the account and asking about many taxes in the city of NY on the hotel bill, the employee who refused to say the name said in an imprecise and ironic way that it was all the luxury that was consumed in NY and that was why it was that way. A technically wrong explanation. The right thing would be to say what each tax was. On the contrary, when asked about charges proven wrong in the account, he avoided and said he was going to call the director. Mr Dimitri came to answer it. In principle polite. When I asked the same question he was more assertive and less arrogant. I replied saying that there were a lot of taxes and that his employee who attended to me before seemed like the only person I saw who liked to pay taxes and must be a Democrat. Mr Dimitri in a rude attitude said that I was not allowed to talk about politics||As if giving me orders and a church sermon for something very banal that would be a daily thing, as elephants are heavy and eagles are fast. Quickly I as a frequent guest that I had serious and serious problems during my stay, facts that he knows, but it is not necessary to comment because they were compensated by the hotel. This is not the case for now. I felt doubly insulted because I was mocked by a petulant employee with rich snob attitude - I don't know if he has so much money because he works as a hotel employee and does not have his own business - and because there was an authoritarian tone. Where in America is it forbidden exercise my free speech and in this case about politics, which is a free subject?!?||Mr Dimitri wanted to give orders about the conversation but did not reprehend his abusive employee or show concern for my disappointment saying that he did not care what his bosses would think of it because he was far above the bosses themselves and therefore as if he were in the owner of the hotel and not...

When closing the account and asking about many taxes in the city of NY on the hotel bill, the employee who refused to say the name said in an imprecise and ironic way that it was all the luxury that was consumed in NY and that was why it was that way. A technically wrong explanation. The right thing would be to say what each tax was. On the contrary, when asked about charges proven wrong in the account, he avoided and said he was going to call the director. Mr Dimitri came to answer it. In principle polite. When I asked the same question he was more assertive and less arrogant. I replied saying that there were a lot of taxes and that his employee who attended to me before seemed like the only person I saw who liked to pay taxes and must be a Democrat. Mr Dimitri in a rude attitude said that I was not allowed to talk about politics||As if giving me orders and a church sermon for something very banal that would be a daily thing, as elephants are heavy and eagles are fast. Quickly I as a frequent guest that I had serious and serious problems during my stay, facts that he knows, but it is not necessary to comment because they were compensated by the hotel. This is not the case for now. I felt doubly insulted because I was mocked by a petulant employee with rich snob attitude - I don't know if he has so much money because he works as a hotel employee and does not have his own business - and because there was an authoritarian tone. Where in America is it forbidden exercise my free speech and in this case about politics, which is a free subject?!?||Mr Dimitri wanted to give orders about the conversation but did not reprehend his abusive employee or show concern for my disappointment saying that he did not care what his bosses would think of it because he was far above the bosses themselves and therefore as if he were in the owner of the hotel and not...