Futonland - Functional Furniture & Mattresses — Local services in New York

I had a lot of anxiety surrounding getting a mattress when I first moved. I had not bought a mattress before, or even made a "big" purchase before, and so I simply slept on an air mattress for months after moving. After a few weeks of waking up in my sweat in the summer, I finally pushed myself out of the house to get a proper cotton mattress. I wanted a simple but high quality cotton mattress that would be comfortable without a bedframe and that I could fold up in the mornings. A cotton mattress can also be disposed of more easily than a synthetic fibre blend if necessary.

The store had one person on site named Damien, and they single-handedly dispelled all of the pressure and uncertainty I felt. I explained my weird-ish preferences and Damien very simply and patiently explained various options, and clarified whatever questions I had. Damien brought out mattresses of varying thicknesses for me to try and returned to working on the computer while I spent an absurd amount of time mapping out every possible future of mattresses of every parameter in my home.

I returned to talk to Damien about how I liked the 6'' pure cotton twin size mattress, but it felt too rigid and tight to lie down on, and it was impossible to fold. Damien said it had to do with the cover the mattress was zipped up in being very tight, and that they could specify for the mattress cover to be tailored more loose if I wanted one. I spent a bunch more time thinking about what style and color of mattress cover would be comfortable and look nice in the room. I chose a breathable and somewhat soft cotton-synthetic blend in a kind of golden colour, comfortable to rest on but with some roughness and friction to it.

I asked Damien to put in the order, decided to come back when everything was ready to pick up myself, and I was done. Everything was ready by the next weekend. I procrastinated an extra few weeks on my air mattress. My anxiety about returning grew. What if it's been too long? What if they moved the order somewhere else to make space for it? What if it's lost under a mountain of newer inventory?

I pushed myself out of the house and Damien was nice as ever and made my anxiety feel rightfully incompetent. They brought out the order within 3 minutes. It started raining and I called a rideshare to take me home. When it arrived I fumbled around in the rain with a plastic-wrapped mattress balanced over my shoulder, unable to figure out how to open a car door with no doorhandle. When the door did open it swung out and up, lifted slowly and steadily by some motor. Inside, I realized there was no way for me to manually unlock my door to leave. In the Brooklyn-Battery tunnel I wondered if I would have enough strength and unbroken skeleton left to lift the doors in the event of a crash, or if the doors would be too heavy, or wedged against the tunnel wall, or impossible to unlock, trapping us inside. At my stop, I fumbled around, unable to figure out how to open the door from the inside. I am an anxious person sometimes. I'm working on it. But I rest incredibly well — the mattress and its cover are perfect. The...

Absolutely Horrible Experience!!!!. I went to Futonland to purchase a couch and a love seat. I was debating between 2 different sets. The one I wanted was out of stock. Elvin, the customer service rep told me he made a call to his manager and that the manager verified that they have the unit I wanted in stock. He also told me that he would call me back on Monday to verify. No call was made. Wednesday comes and the couch is delivered. Im thinking it is the one that was talked about the previous Saturday. The furniture is packed in boxes. I begin to open it and I find out that It was the second unit that I was looking at but did not agree on ( Even the paperwork does not match up). I call back and explain the dilemma and Elvin tells me that I had agreed to the second one when no such agreement was made. The manager Eddie then calls and tries to tell me the same thing. Eventually, they agree to replace the unit and tell me that they are doing me a " favor" even though they messed up. They wrote my name incorrectly on the invoice, The wrote down the wrong email address. They messed up on all of my contact information. The second unit arrives. I am surprised by the love seat and couch are packaged differently. The couch is packed with green Styrofoam and paper just like from a factory and the love seat was packed in clear film and blankets which the delivery guys take back. By the time the delivery guys take out the old set and bring in the new one, its already 8:30 at night. I just tell them to leave it and I will assemble the furniture myself. As soon as I open up the love seat, I see that the railing is dented and the love seat is slashed across. Then I begin to understand. They sent me a floor model love seat that was already damaged and charged me as much as for a new one and a brand new couch. (Pictures will be attached to this post.) I call the following morning to Futonland and tell them what happened Eddie, the second person in charge accuses me of slashing the couch on purpose. The couch is still packaged. The love seat is only open half way. I have and will not use this furniture. I do not need it nor want it!!! And they refuse to take back their defective furniture. He is a horrible manager!! Should not even have a job . I have attempted to talk to someone higher than him in command and no answer either. Ever since,( Its been close to 5 weeks) I have called multiple times asked for Eddie to call me back. No response. FutonLand has not worked with me to resolve this. I have this tranaction on dispute with my credit card company. I have filed a complaint against this business with the BBB, Consumer Affairs NYC and with the FTC. I advise no one to buy furniture with them from any of the locations they have in NYC. They are a horrible furniture company!!! The only pleasant thing about them were the delivery drivers. Eddie the "CEO" is a Horrible manager. Reviews will also be posted on Yelp, Twitter,Facebook and any other social media platforms where people will see how Futonland...

We actually had a very good in-store experience. We were looking for a twin tri-fold futon. Damian helped us and he was very patient while we picked out a color and upgraded our slip cover. He also checked with his foreman as to the best thickness for the futon mattress so it would be comfortable but we could still drape it over the back when it was folded up. However, when we got home we noticed that the armrests, which came in separate box from the base, and the futon base had slightly different finishes. We called the store back and Damian told us that since they were being discontinued they no longer had the matching arms so the pieces were from two different companies. I asked why we had not been informed from the start of this he said that they had been selling it like that and no one ever complained but that if I was unhappy I could bring it back. At this point we had borrowed a car so we could pick it up ourselves from Brooklyn and had already assembled the body so it was not at all possible to return it. I was amazingly surprised that no discount was offered from the start, considering they were mismatching pieces from different companies, or at the very least offered one once they realized they had been caught. We paid $560 for the futon base, mattress, and cover (which took weeks longer to arrive then promised), which is not inexpensive. Ultimately, it made for a very bad customer...