GameStop — Local services in New York

I’ve generally had positive experiences at most GameStop locations, but unfortunately, my interactions at this particular store have been very disappointing—especially with one associate named Andy. I feel it’s important to share this experience so other customers can be better informed. My first encounter with Andy occurred about three months ago when I came in to use trade-in credit on two pro controllers. While waiting in line, I witnessed Andy speaking with an older customer who appeared confused about a recent purchase his son made. Instead of helping clarify the situation, Andy was dismissive and unprofessional in both tone and conduct. He refused to explain store policies clearly and showed a lack of patience or empathy during the interaction. Today, I returned to the same location to trade in an Xbox console during the promotional period for an extra 20% in credit. Upon walking in, Andy informed me that their store monitor was not working and that he had no way to test the console. I politely asked if they could use the wall monitor—something an associate had done during my last trade-in—but he claimed it hadn’t worked in a while. He suggested I come back in a couple of hours after his lunch break, during which he could call technical support. I appreciated the offer but didn’t want to impose, so I left. I then went to a different GameStop nearby, where the associate was extremely helpful. I was informed that the original store’s monitor was working, and even if it weren’t, there were multiple functioning monitors and cables available to test trade-ins. I was also told I wasn’t the only customer Andy had redirected that day. It’s disheartening to be given inaccurate information and turned away, especially during a major promotion when staff should be making every effort to assist customers. More importantly, it raises concerns about how consistently and fairly service is being provided at that location. I sincerely hope that GameStop reviews these patterns of behavior and takes customer feedback seriously. Customers deserve clear communication, professionalism, and honesty—none of which I experienced here. I would strongly recommend visiting a different location until these issues are addressed. Thank you for reading, and please remember: if something feels off, don’t hesitate to ask for clarification or seek help from...

I've been coming to this GameStop location for a few months now. I've been debating on buying a Switch. The staff has been nothing short of friendly to me and my wife, so we always stop by. I wasn't going to write this review, but after what I saw on Thanksgiving? I had to. The staff handled such an angry situation with grace. My wife showed up early, bought our switch bundle and went home. I got there a little later, so I was deep in the line. The manager, Dee, shouted out that the Switch and Spider-man bundles were completely sold out and a few people left. No one immediately in front of me left, though. The line moved on and on, eventually I was almost at the register when a guy in front of me started freaking out when he was told the switch bundle was out of stock, and has been for at least an hour. The manager stepped in and echoed the cashier's sentiments about how they had been shouting out about it being sold out and that there was no more mario kart bundles. The guy eventually left in a fit of rage. It's strange to me, as I was only a few people behind the guy and I heard Dee announce multiple times that the system was out of stock. Anyway, this is an amazing location, easily the best GameStop I've ever been to. My local GameStop doesn't even come close. I'll gladly travel an extra ten minutes to see these good...

I had an issue with the same employee who has been mentioned in multiple reviews—the one with glasses and a comb-over. I went in to sell my game system and before I even took it out of the bag or said anything more than "I'm here to sell my game system," he said, "Okay, but if the remote is broken, we can only give you half price on the trade-in."

Interestingly, when he tested the system, he claimed the remote was broken. He also said he tried to test the remote with a different cable, but he did all this with his back turned, so I couldn't see what he was actually doing. Funny enough I noticed that he never actually plugged the cable into the remote. Guess he doesn't know that there’s a security camera right above him, so it’s clear showed that he wasn’t testing the remote properly.

After seeing this, I refused the sale and went to another GameStop. They were able to take my system and remote without any issues. I don’t understand why he acted this way—it's not like he owns the store Or I guess he would rather spend his working hours chatting to his friends who come into gamestop to talk about...