UCrew — Restaurant in New York

i would frequent ucrew and would brush off the bad customer service bc i can empathize with a service worker who probably gets treated like a vending machine all day. today is literally 95 degrees and the ac was not working in this establishment, my partner and i were sweating bullets waiting on our drinks and asked the counter person for a cup of water. he walked away and the person who took our order gave us drinks while the other kid working there decides to hold our waters hostage and asks for a $2 ransom. it’s incredibly inhuman not to give paying customers a water cup, especially when we literally tipped $4 for 2 drinks??? we ended up denying the water (bc $2 is ridiculous, tap water should be free. it does not say anywhere on the menu that water costs money) and the cashier probably just threw away the cup and...

Went here the other day with my friend after finding out the location had finally opened. We ordered boba, mochi donuts and the “mousse cake”… The bubble tea was bland and can pick up on the powder towards the end of the drink, the mousse cake was like a solid brick that we couldn’t use the utensil they gave up to get a piece off of it. What made it worse is when we did manage to get a piece, the “cake” tasted like it had been stored for at least a few days. My friend asked why was it hard to cut into and the staff said “it’s an ice cream cake,” and that is why it was like that. The matcha mochi donuts were the only items we got and even then, they were okay. Not coming...

I'm very picky with my boba, I like the tapioca to have the perfect amount of chew and to be flavorful and theirs was just that. I got the brown sugar boba and it was delightful, it tasted like actual brown sugar and not just sugary milk. The sweetness was well balanced, not too much nor too little, very good for someone who likes sweet drinks. I only didn't give this place a 5 star because the eating area was unkempt, it had very dirty tables that looked like they hadnt been tended to for awhile. Also the service did take kind of long compared to other places I've been to despite not having a lot...