Goals Healthcare - Primary Care, GYN, Infectious Diseases, Internal Medicine, STDs, HIV, Lyme and Tick-borne illnesses — Local services in New York

I have never written a review prior to this occasion, however my negative experience last summer with this provider and their office admin deserves a write up.

This particular provider is clearly taking advantage of their patients, as well as insurance companies and it's clear by the number of reviews written prior that other patients have experienced the exact same scenario.

I was referred to see an infectious disease provider to double check on a skin wound that was not healing properly. Upon coming in, it was evident that my visit was redundant to this office and the provider stated that I did not need to be seen by their office at all. The provider, Dr. Wexler was honestly incredibly professional and I have no qualms regarding the time spent with her. I left after a shortened visit.

Later, I learned that this office submitted two separate claims to my insurance for several items that simply, did not occur.

I could've looked past the overcharging, as my insurance was the one covering the sessions. However, one of the charges to my insurance was for a preventative well visit, which ended up claiming my yearly physical with my PCP for the year - it's clear this is a recurring issue for prior patients based upon the reviews here and I later learned that this is a common thing that this practice does.

I called this office several times to discuss billing and was sent to voicemail each time. In total, I called this office between 15-20 times within 6 months with rarely an answer or response to my questions. I never once received a call back.

Eventually, after sending a few strongly worded emails to the office, I was able to get a response and conduct a three-way call with them and my insurance specialist who needed to verify that the practice was willing to fix their billing errors. Upon the call with my insurance, Goals Healthcare mentioned that they had refunded the money to the insurance company to fix this issue. My insurance had no record of this and the provider was unable and unwilling to provide any evidence of this happening. Therefore, the issue was not resolved.

Additionally, on this call, the individual Mr. Levine was disappointingly rude and defensive to both myself and the claims supervisor that was trying to assist with the error made. After a 45-minute call, Mr. Levine stated that they could not change or do anything else to help. After hanging up, the insurance specialist stated that our call was the most unprofessional call with a practice that they had experienced and they were going to file a complaint against the practice due to their inability and unwillingness to work to assist them in the insurance matter.

As a patient, I was extremely disappointed and displeased with the unprofessional behavior displayed by management. Working in several hospitals and clinics myself, I was really hoping to see an office that was willing to assist their patients with any questions or issues they may have had, rather than the office ignoring their calls and questions. Never once was there an individual who wanted to help. In fact, I was going to give this practice the benefit of the doubt to see if they would be able to truly assist me with this early on last year, but because of this unwillingness, a Google Review is necessary. Take their responses on here with a grain of salt.

As mentioned, this is my first and only review of a negative experience with any company. Please save yourself the headache and research another infectious disease provider that is willing to assist patients with any questions or issues...

My initial visit to Dr. Breuer, as my new primary doc, was very positive. She allowed plenty of time to discuss any issues, listened closely, and offered some suggestions I haven’t heard from others I’ve consulted. I didn’t feel rushed or dismissed. She provided referrals readily, both digitally and in paper copies, which I prefer for filing — even suggesting some diagnostic tests that I haven’t been offered before, to try and pinpoint causes for a recurring issue.

She has a reassuringly calm demeanor and her pleasant aspect was especially striking when I discovered she was herself in some pain from a wrenched back — I note that because it indicates an appreciated level of professionalism to be able to separate personal discomfort from interactions with clients, not allowing it to negatively affect the exchange.

My blood draw by support staff was competently done and reception personnel was helpful and efficient, not chummy but also not curt.

Wait time was average-to-quick relative to other docs, though be aware that first-time patients like me will have to complete many-screen medical history forms sent digitally prior to the visit and those can take a full 15-25 minutes, depending on your ready access to your past info. I personally needed more time for that than I’d expected. So, if waiting to do that paperwork in the office the day of your visit, I’d arrive earlier than the suggested 15 minutes before appt time. I found it easier to fill it out at home where I had access to some old records and more time to consider replies. It was clear, however, that Dr. Breuer had actually reviewed my responses before the appt, from her questioning me for details, which is not always the case with docs these days and something I also appreciated.

If you care about environment, that was also a positive, the office itself felt newly opened, very clean and a little more nicely furnished than most. Plus, its mid-town location, a few blocks closer to Times Square than the typical east-30s cluster of medical offices, makes it an easy trip from just about anywhere.

I selected Dr. Breuer based on others’ positive reviews (which appear accurate based on this first visit), as well as her affiliation with NYU Langone, one of the better-rated hospitals in my area, for both success and patient satisfaction of...

I scheduled a virtual visit on zocdoc with Dr. Wexler for infectious disease opinion which was less than ideal. My issues were not addressed and doctor ordered no tests or measured any vitals.

On top of that, instead of just charging me for a video consultation they charged my insurance 3 different types of visit (office visit, wellness visit and a chronic pain management visit). First of all, I never visited them in an office and second, it was certainly not a wellness visit.Third, they did nothing to manage my chronic conditions or even tried to explore causes of chronic pain. When my insurance called them to correct this billing issues, they never picked up the phone or called back. They burned my annual wellness visit allowance for nothing. Literally, NOTHING. They charged my insurance for noting down vitals and taking bloodwork. I don’t know how that was possible on a virtual visit. Because of these billing issues, my primary care is unable to use my annual wellness allowance for an actual annual physical! Hope my insurance is soon able to remove them as a provider from in-network to avoid getting more members scammed.

Edit: Look at what this business responded. Way to shift blame on insurance and patient when they have been charging everyone for wellness/annual physical visit when visiting a specialist. I didn’t come here for chronic pain management or annual physical, I came here for ruling out infectious disease(which your doctor couldn’t do the minimum anyway). Plus they now violated my privacy by providing duration of my illness publicly. Insurance already left a message to review the claim and I am yet to...