The Draper New York, Tapestry Collection by Hilton — Hotel in New York

I stayed at the Draper Hotel for 4 nights arriving the day before Thanksgiving 2023. Originally I was to arrive on Wednesday afternoon but due to an emergency of my long time family pet dying before my flight I had to push my arrival to a little after midnight. Already distraught from the pain and suffering of losing my pet of 20 years I was greeted by reception that took a very long time to check me and my fiancé in. We were told the computers become slow around that time (there was no other guest checking in so I don’t know how could your computers become slow at a period of practically no usage) so we were allowed to go to our room and complete the check in process in the morning. An hour after we were settled into our room to go to sleep we received a call from front desk to come back down to try the check in process again at 1am in the morning where I had to redress and make my way back down to the lobby. Later that morning me and my fiancé was greeted to a loud fire alarm going off and then a PSA announcement stating that the little cafe downstairs had burned a customers item and that was the reason for the alarm being set off. They took forever to explain this reason rather than stating false alarm and proceeding with normal operations. As the days progress we notice the walls of the hotel room were paper thin. I could hear constant thumping of luggage all around me and noise in the hall way. The hotel only offers housekeeping upon request and only provided 2 small water bottles upon arrival and nothing further. In the room the mini fridge was such a loud disruption to my sleep I had to unplug the whole unit. The cafe they have downstairs had a very limited selection of food and beverage and also only operate from 8am - 1pm. I had ordered take out and received a bottled Coke to that required a bottle opener. When I asked front desk if they had one they told me that another guest had it in their room. On my last day leaving the hotel front desk asked me how was my stay to which I replied it was ok. The front desk agent proceeds to ask if I did not like the room so I politely told her no it wasn’t a pleasant experience to which she chuckled and skipped the conversation. When I asked for the hotel to hold my luggage for a few hours since my flight was later in the evening I was told it would be $1 per bag we take cash only. I was honestly astonished and asked her why? She told me it was hotel policy to which I replied “I’ve never stayed at a hotel that would charge me to hold my bags for a few hours” she waved her hands to other guest bags (which was weirdly placed up against the hotel lobby glass door for anyone walking by to see and told me “we have a lot of bags as you can see” I replied I’m not paying for something that’s always free everywhere I stay and she reluctantly took my bags for me to hold. Upon returning to the hotel to collect my things I gave the same front desk agent my ticket for my bags to which she asked me to help her find them without even trying to look for my items. I then noticed my luggage that held numerous expensive items inside were put up against the glass door like all the other bags but what really surprised me was that the glass door was unlocked and she pushed my bags outside and told me to collect them in the freezing cold. I will never stay at this hotel again and they have shaped my perception of Hilton as a non caring establishment that only cares about profit than...

For the price, Draper is a GREAT value. Next time I'm in NYC, I'll be checking the Draper out first. If you can get a room here, jump on it. Here's my experience. Maybe it can help you prepare for what to expect.

I stayed here during the holidays. I love the location. Walking distance from Times Square and Penn Station. The latter came in handy because I took the Amtrak train to New York.

There's a 24 hour CVS at the corner on Fifth Avenue. That store came in handy for late night or holiday runs.

The hotel has multiple floors, but none of them have a nice view, so I wouldn't worry about requesting a particular floor.

There's fresh water available downstairs at all times. On the basement level, there's an ice machine and microwave, along with a few vending machines that take any form of payment, to include credit card. Gotta love New York!

If you order food to be delivered, give them your room number and the front desk will call you when they arrive.

There's a really beautiful business center in the rear on the same floor as Reception that is open to guests. I didn't have to conduct any business so I didn't get a chance to use it but it looks beautiful and comfortable.

There's a small cafe on the first floor diagonally across from Reception. I never ordered from them, so I cannot speak to the quality of their service or drinks/food.

For NYC, the room was very spacious. The bathroom was ginormous. There was a tub and a shower. Blew my mind. The water pressure for the shower was lovely and the water was always piping hot.

The bed was comfortable and standard size. No European sized bed, here. There was a small desk to work from. Unfortunately, there was no luggage rack, so I had to have mine sprawled out on the floor in the corner. However, I was pleasantly surprised to see that there was a refrigerator - a nice sized one! It kept my food and drinks cold during my stay. Unfortunately, there's no closet space - it is NYC. But there was a small rack above the fridge - making use of the space - to hang coats. The only other downside was that there was no full sized mirror.

Okay, this was a downside until I figured it out and I wanted to call it out here for future guests. In the winter, you will freeze if you don't turn on or open the vent. In my room, the vent was in the bathroom.

Coincidentally, when I was checking in, a woman called Reception to complain about the temperature in the room. She asked for a space heater. When my temperature began falling and all attempts to increase the heat using the thermostat failed, I called and asked for the same. Apparently, they had run out. I got curious and began inspecting the room. I looked for vents or a radiator. Most NYC buildings are old and still have 19th century radiators. Anyway, I located the vent in the bathroom and that's when I noticed it was OFF. That's why I was freezing, and likely why the woman who had called Reception earlier was, too. I turned the vent on and within an hour I was sweating. I had the temperature on the thermostat turned to 80 degrees Fahrenheit.

So, open your vents, folks! Enjoy your stay in the best city on...

Decent hotel but misleading room descriptions and dysfunctional room set ups paired with defensive and dishonest management.

As you know NYC hotels are notoriously small, so I opted for the "2 room suite with balcony" for an additional upgrade fee, the day before my arrival.

Check in was smooth and easy. The balcony was GREAT! It had a small seating area for 4 people to enjoy breakfast plus 2 lounge chairs to lay out. Spacious and comfortable. The "2 room suite" left a lot more to be desired. To start there were not 2 rooms. There was a large entry way complete with 2 wooden arm chairs against a wall with TV hookups, no tv and a large credenza. No art, no table, not even a trash can. The bedroom was a standard size, but no door separating the "rooms". The worst part of the bedroom was the TV (the only TV in the "suite") was mounted flat on a wall to the right of the bed, half way in front of another wall. With it unable to swivel, the options were to not watch TV or watch TV and wake up with neck pains.

When I informed the staff I was faced with a few different reactions. (This is one of the more troubling elements to me, as a Diamond member) One staff member said she would be getting a mechanic to come up and examine the room - that never happened. Another staff member said "yes that is a common problem that we get a lot, you're in (my room #) huh?" And the last staff member, who introduced herself as the General Manager said "this is not a problem we ever get"

3 very different responses to an issue that could be quickly repaired with a $50 TV mount that swivels.

If you have visitors, the only option for TV watching is sitting on the corner of the bed. If you want to gather and talk, it has to be done in the front "room" (with 2 chairs) or on the balcony but no TV with those options.

I corresponded via text and over the phone with hotel reps who seemed to go radio silent when it was time to actually address my concerns.

On my final day, after no resolution, I asked to speak with the General Manager and she defensively cut me off and summed up the negative experiences of the room as "well, that is just how the room is set up".

I was credited my upgrade fee which is very fair, especially given it was not a suite.

I am not sure but I believe this is one of the smaller, privately owned properties that contracts with Hilton but they could definitely use a compliance check visit from corporate. Even the daily food credit, which is supposed to be $18 per day charged to the room was cut short. This property instead gives physical $15 vouchers which can not be broken so the amount is reduced by 20%, plus you either have to a) spend exactly $15, b) pay some of your own money, or c) not receive your full credit. Cutting corners and cheating the customer is no business practice that I will be rewarding with a return visit.

While the balcony was great, I will NOT be re-patronizing this property. There are better options in midtown with...