Harlem United's The Nest Community Health Center — Local services in New York

This experience was specifically for Doctor Pamela Mamoud. I have BV and I know thats what I have because I've gotten it several times. I usually go to Planned Parenthood see the doctor get a quick test, perhaps a pap smear, get tested for all STI's, get my medication and leave. It's a lengthy process there but super thorough. I'm surprised at how bad this experience was in stark contrast to Planned Parenthood. I came told the MD and Nurse why I was there. I got my pap, which was the most painful pap smear I've ever had. I've never bleed before but I bleed for two days afterward. She was not gentle at all and basically assaulted my cervix. Even when i expressed that is was extremely painful she just said its almost over. After that she was done. She never inuired to whether I wanted to be tested for STI's or anything. Which should have been standard being that BV can present like other STIs. I never got a prescription for BV which she could have tested for via PH right then but didn't. I had to go home and wait several days without a call or a prescription. I ended up just going back to Planned Parenthood a few days later and got everything I needed. What I waste. I won't be returning for womens health, atleast not to her. Doctor Kang is wonderful but wasn't...

I had to start working on the days that I was seeing my therapist and I cannot get anybody on the phone to respond to my call to make a new appointment . I'd give it one Stars except the therapist was decent. No one is picking up the phones for me to reschedule and make a new appointment. I did receive one message from my therapist, she gave me her extension and that message box is full. Also in the waiting room their Communication System doesn't tell the therapist that somebody is out front waiting.

I even sent a letter by regular mail to my therapist at the agency. That was probably two weeks ago I did not hear back. I left all my contact information in that letter.

I find it so odd that no one saw that I wasn't showing up to appointments and no one has followed up except for that one therapist who gave me a number where I couldn't reach her. How odd that the therapist didn't even know that her own message box was full. And that no one got that letter in the mail to give to the therapist.

I'm going to change my two star rating and give Harlem Nest a 1-star after reading this. Because this is ridiculous. Fortunately I don't have big problems but if someone had seriousness issues such as being suicidal or needing medication -- this could be...

This place is a pretty amazing resource; not just for medical services, but for helping you connect to community resources you need, exactly when you need them. I came here at one of the toughest times in my life, and they helped me navigate the system, signing me up for coverage as well as all of the services I'd come to qualify for. Also, because they have an open-door policy, when I had a lapse in coverage, or the insurance I did have was churning out strange bills, services never stopped and they usually worked as a mediator. I get almost all services here now; not just b/c of convenience, but b/c of the care and trust I'm familiar with at The Nest and w/ their staff. You can expect a reminder call for every appt, most address you by name, and though there may be a wait for some services more than others, depending on the dr(come extra early for dentistry), it just makes it that much more obvious - esp since all that happened this summer - how needed community resources like these are ran thin, and would greatly benefit from...