Manhattan Mini Storage — Local services in New York

Initially I was met from an outgoing fast talking female who ended up being the manager but had problems getting my card activated and led me to believe everything was alright. The very next day I went with movers to move my belongings in my storage but my card didn't work and it ended up that another female helped me and pointed out that my card's number hadn't been programmed correctly. Seems to me the reason the manager has the title is because of her ability to persuade but i as a customer would prefer honesty and a job done correctly minus all the smiles and fast talking. I recall asking why my receipt didn't have her (the manager's) signature on it since I left $500.00 down for deposit and was required to sign but she wasn't because according to her "it wasn't store/company policy". It was only after she had took my money and disappeared with it and had me sign forms that she wasn't signing that made me think twice. She stated that if I stayed with this storage facility for three long months and paid on time that I would receive my $500.00 deposit back which I'm having second thoughts about because she refused to sign my receipt. The storage facility was great except for this one individual who I felt sang a fast song and conned me but we'll see after three months if i do indeed get my deposit of $500.00 down. I was clearly informed that my first month would be free so I'm a bit confused as to when the third month ends and she didn't have a clue and no one else was around and on the day of my move I was too busy to recall to ask. I truly hope whoever's in charge reads and takes my claim seriously because my boss has a $500.00 an hour lawyer I could use and I don't think it should amount to that over one person's...

First I want to say thank you to Justin, the wonderful and helpful employee who assisted me today. I came to check in to my unit at 6pm during the listed business hours and there was a sign to come back in 45 minutes. I was on a time crunch and could not wait the 45 minutes, so I called to see if anyone could assist me. The manager Justin came out to meet me and explained he was on his break. When I told him I couldn’t wait, he VERY graciously said he could help me. Despite him having a busy day that delayed his scheduled break to much later than usual, he went above and beyond to stop his break and help me check in. I am so appreciative of Justin—this kind of customer service is incredibly rare, and he deserves recognition for being a wonderful employee and an asset to this business. This facility should think about hiring more staff or modifying their scheduling so that their employees can take their scheduled breaks without interruption, and so they are open during their...

This place is amazing! The lobby smells great. And more importantly, Joe provides the most excellent service. He went out of his way (on multiple occasions) to show me a bunch of units and explained why/how each could work to fit my needs. He clearly is an expert in the field!

Update…This place continues to be the bees knees of storage facilities. Staff here are amazing at what they do and always go above and beyond to assist. Joe, in particular, has done an excellent job in providing support over the last year as we manage the contents of an estate. He works tirelessly and creatively to find a solution to every “problem”. We would undoubtedly be lost without his commitment and expertise. Thank you,...