Medi Pedi NYC — Local services in New York

What a God-send! Marcella and her Medi-Pedi Staff are literally feet angels.

Not only was the location pristine and extremely hygienic, but the vibe that the staff emit was one of cohesion and compassion.

I went into Medi-Pedi after 2+ years of being unable to attend to my feet due to a series of foot/ankle surgeries that prevented me from doing so.

My tech was Kimany and she, as well as the establishment, exceeded my expectations of what a “medical pedicurist” is.

It’s a wayyyyyy better experience than what your local nail tech can provide for your feet.

The Quality is WORTH the Price.

My feet have never felt as soft and my toes’ nail beds look better than ever before.

Being there was also extremely comforting and healing from within.

From start to finish, from the front desk ladies, to my medical pedicurist, to Marcela herself, I felt an overwhelming sense of understanding and ease through the very thorough session.

I know the Universe sent me to them for more than just the physical aesthetics, but as reminder that when you live from the heart and put that heart into what it is that you choose to create, amazing things can happen and you can meet just as amazing people along the way.

Marcela is the embodiment of heart and she pumps every bit of her Soul into her business and into ensuring her clients leave satisfied on all fronts.

For anyone considering going to Medi-Pedi because your local nail tech just is way out of her league when it comes to truly addressing your feet’s aesthetic needs, then take this as your SIGN that you need to book a session at Medi-Pedi NYC!!

Oh, and lastly I just want to take the opportunity to comment on my payment experience.

It went seamlessly!

Keep in mind that they will call to ask for payment the day before in order to hold the room for you.

In addition to my session I also purchased an additional session for a relative as a gift.

Let me just let you know, if you ever want to “surprise” someone with the gift of a medical pedicure, be smart and do as I did, DIRECTLY PURCHASE A GIFT CARD OFF OF THEIR SITE.

In fact I did that for both sessions and just gave the gift card codes for my form of payment the day before.

Done.

Quite simple and less complicated for all!

Thanks again to Marcela and her Awesome...

2 years ago, I would recommend this place with my eyes closed, but it’s no longer the case!

I’ve known Marcella for over 12 years and have been a loyal client of this place since my days as a professional athlete. I’ve always admired her work. she’s incredibly skilled, and truly one of a kind. For many years, this was one of my favorite places to go. The experience, the service, and the team were all exceptional. Unfortunately, that’s no longer the case.

Over the past two years, the quality has drastically declined. I’m not sure if Marcella sold the business or simply stepped away, but something has definitely changed and not for the better.

The front desk staff, once friendly and efficient, are now untrained, disorganized, and at times robotic. They’ll ask for your name three times before checking you in, and the warmth that once made this place special is gone. The overall experience has lost all of its charm and attention to detail.

As for the services, unless you’re lucky enough to get Rodrigo (who is still excellent), you’re gambling with who you’ll be assigned. I once got a technician I didn’t know, and the service was so poor I almost didn’t return. I only gave it another shot because Rodrigo was available and he’s someone Marcella has trusted with my care in the past.

The pricing model has also changed, and not in a way that respects clients. You’ll book a service expecting one price, and without warning, be charged more after the fact. Instead of informing you upfront about any potential add-ons, they now apply extra charges at the end claiming things like “more calluses than expected” as justification. That’s not how you treat customers. I build homes for a living, if I ever completed work and surprised a client with extra charges after the fact, I’d lose their trust immediately. And rightfully so.

This place has become a case study in what happens when a business tries to scale too fast and forgets the foundation that made it great.

Sadly, I’m done. I’ve given it more than one chance since Marcella’s absence became noticeable, and it’s only gotten worse. I won’t be returning.

This has nothing to do with money, it’s the principle. I would give it one star if it wasn’t because they still had a knowledge...

This place was AWESOME!! The whole entire experience was so worth the money. I will skip the fancy expensive salons any day for this experience. First as I was approaching the office, I get a phone call letting me know my room was ready and disinfected. So that made me feel confident right off the bat. When I walked in, the office manager introduced herself, took my temperature and then kindly asked me to use some hand sanitizer to clean my hands. She then escorted me to my clean room and brought me some really good ice cold water. As I was sitting down the lady attending me Sarhala ( I really hope I got her name right cuz she was TRULY AWESOME) put some music on and made me feel very comfortable. I didn’t want to take my shoes off because I was very embarrassed. But she assured me and reassured me and sure enough I showed her my feet t. She didn’t recoil or react, she just said, well, all we need to do is love them a little and I can see her smile under her mask. She went to work right away and halfway through Marcela came in and did some work as well. Both women were very kind, funny, witty, honest, and above all, a beautiful quirky sense of humor that made me feel welcomed. I’m so happy with my service that I bought a pack. I won’t be going back to regular pedicures no matter how high end or fancy or what latest and greatest technique they use or what celebrity they work on. I will ALWAYS go back to Marcela. I trust her as if she were my mother or aunt. I’m EXTREMELY picky and have trust issues when it comes to services like this. But not here. Right away Marcela told me what I needed to restore my nails and it felt so genuine. Nothing salesman type or anything. Just straight up, what I needed, how much of it, and how to use it properly and effectively. And she encouraged me to take before and after pics every month so I myself can see my progress and keep going with my treatment. I’m so glad I found this place. I DEFINITELY recommend it. I’m literally counting the days to my next...