The Long Hall Pub & Grocery — Restaurant in New York

It was shockingly not good. I'd previously heard decent things about the pub. Boy, was I in for a surprise.

Originally, I was ordering fish and chips. Unfortunately, they were randomly out of it (on a week day, too)

Let's start from the beginning.

Walking in, the first thing I noticed was that there was no accessibility button, nor anyone to open the door. (Huge red flag)

There were about 15- 30 tables total (it's semi split into "2 rooms") , but there were only about 6 tables of people (including my brother and I). I would say, maybe 12 people total. I thought that was going to be a great thing...it wasn't.

There was only 1 table with a booth... the rest were high-top bar chairs. Again, where is the accessibility?!

There was supposed to be live music (per their advertising outside and inside), but there wasn't. I'd asked if they could put on France's match, but the staffer (not sure what their role was) that I asked seemed quite confused, then disappeared after we asked for beers.

Another person (waitress) came a good while later and asked about our bevs. We assumed the keg might've been tapped or something because it was taking quite a while.

We never received water.

We ended up ordering the shepherds pie and a medium burger and fries. The burger was so over cooked, I swear the cow was back for revenge. The shepherds pie was very tasteless, which is tragic for such a simple and well-known dish.

But the fries....it was like Jesus himself planted, cut and cooked them 🤣. I know that seems obscene, but they really were perfect.

The noise level wasn't bad... but then again, was only like 6 tables in the whole place.

I can't get over the extreme lack of accessibility. And that the only booth is right in front of the restroom. Unfortunately, it was being held for a small group (semi understandably as they were there first )

While sitting and trying to eat, a guy walked up and started grabbing things. Not clearing the table ( after all, we were actively eating), but just grabbing. He'd had parts of my utensils and my napkin in his hands before I could say, "No ,thank you. We're still eating. " I now needed new utensils as his hands were all over my fork. I could have dealt with it, had it not been the whole mouth of the fork. The guy seemed very stressed, so I just didn't worry about it. Besides, we'd had enough.

We couldn't finish our meal and had been waiting almost 45 mins before anyone else returned so we could ask for the check (which took another 24 mins). We assumed the computer must've been broken, but when I leaned to signal one of the waitresses, they were just standing there chatting.

Again, I assumed "there must be something happening." Fed up and seeing the sheer pain I was in from the chairs, my brother asked again for the check; this time a bit firmly, which earned us the evil looks as we left.

We paid for our meals and headed out of the door. While thinking to myself, "Well, it could have been worse. At least we know now. Maybe they're having an off day. We will have to try again another time when they're better organized, and their accessibility meets the bare minimum. "....the waitress chased after us yelling,"Guys!". She'd asked if there was something wrong with the food because of the tip.

Seeing the shocked look on my brother's face and hearing the stern tone in his voice when he responded, "yea, the service. We should have been out of here an hour ago, "I intervened and listed a few of the issues we'd experienced.

There wasn't an explanation or apology. She simply scoffed and walked back inside. Unfortunately, her audacity to chase after a customer 😒 after such mediocre service was the final nail in the casket.

The tasteless and dry food (except for the fries), The lack of accessibility and The lack of professionalism of the staff is all the reasons why this pub is on my...

I’m writing this on multiple sites because I think the behavior exhibited by this pub shows just what people with disabilities STILL must go through. I am handicapped and have an aide that assists me. I walk with a brace on my leg and as soon as I walked in the owner (or so he said) approached me. He asked if I was okay and I laughed and said, “Oh yeah, I just have a bad leg.” I sat down and saw they sold Irish products, so I in fact got up from the table to look at the Irish candies. The waitress approached me and again, asked if I was okay. So, thinking nothing of it, I said, “oh yeah. Just looking at the Irish products.” I sit back down. The waitress asks what we would like to order. I asked how the curry was and the waitress recommended it. I ordered the curry and my aide ordered the pasta. Then I said, “Can I also have a coffee with just a small bit of whiskey?” I enjoy an Irish coffee here and there, but I make sure it’s not made too strong. Immediately the waitress says, “I can’t serve you.” Then, the owner immediately comes over as I’m asking her why and he goes into a tirade that he has the right to deny serving me because he’s liable and doesn’t know what “condition” I’m in. I’ve NEVER been treated like this, so my Irish temper certainly came out! I was in such shock that I said I didn’t even know what he was talking about. He then told me that he asked if I was okay when I came in and that if I couldn’t “remember” that it showed “what condition I was in.” NO! I remember-I was just in awe of what was going on. He again claimed he had the right to not serve me because he didn’t know what kind of medication I was on! This was after explaining (which I did not have to do) that I had had 4 brain surgeries and that’s why I wore a leg brace. Silly me for thinking he’d understand. And mind you, this was all over an order of an Irish coffee with a request for it light on the whiskey. Of course, I was so upset that I wound up tripping over the leg of the table walking out. That only added fuel to his fire. He was more than happy to lose my business. I’m sure being an Irish pub he’s never over-served....yet, a woman who requested a small bit of whiskey in her coffee-now that’s a...

I really wanted to love this place since I love Irish pubs but sadly, it was only okay. Three friends and I came in with a 6:30 reservation for a Friday night. No one bothered to greet us until we went and told a bartender that we had a reservation. They then said they'd go check if there were tables available. Another 15 minutes passed until another employee walking by asked us if we were being helped. We told him we had a reservation, and he finally seated us.

For drinks, the waitress got our orders wrong multiple times, and it took forever to flag her down each time. It was like she'd specifically ignore our table for no reason.

As for food, I was unfortunately on a low-carb diet, so I ordered their ahi tuna salad (served rare with seaweed salad, avocado, teriyaki sauce, lettuce, peppers, jicama, granny smith apple, orange and sesame dressing). Normally, I know better than to order raw tuna at a bar but none of the other items (that I could eat) appealed to me. The fish itself actually wasn't bad, but they ruined it with the thick, overly sweet teriyaki sauce. Plus, nothing in the salad complemented each other. It seemed like it was just a bunch of random ingredients thrown together.

Normally, I wouldn't mind coming back to try the food because this one is on me - who the heck orders a salad at the bar? I'll give them the benefit of the doubt and say that their regular bar fare is better since they sound pretty good. But the salad wasn't the only thing that left a bad taste in my mouth - it was the service too. I don't think I'll be back - at least not when that waitress is working, and not...