Men's Wearhouse — Local services in New York

I never take the time to write reviews but this one needs to be said. I go in to pick up a rental suit. I'm told to scan the QR code and fill out the form. I can't get it work. I'm told to go stand outside for better reception and try to fill it out there. Still can't get it to work. After a handful of times my phone tells me I can't connect to the server. The employee finally begrudgingly signs me in manually. It took him all of 10 seconds to do that. Mind you there is only one other customer in the store at this time. There is no line, this could have been done the first time my phone couldn't get the form to pull up. So after this I'm told "go to the fitting room and try it on" while he ambiguously points towards the back of the store. So with no clear instruction I assume that someone is back there expecting me with my suit. I aimlessly head to the back, no signs for fitting room, no other employees. I wander for a bit and then I see another employee come out of the back. I tell him " I was sent back here to try on a suit" His reply is "ok" and stares at me. Now I feel like a complete inconvenience. "Is someone supposed to bring my suit? Or is it already in a fitting room? He tells me "go to the fitting room" It's obvious at this point no one wants to help or give more than the most bare minimum statements that are completely ambiguous. I say " can you just show me where it is and is someone coming with my suit or do I get it myself?" FINALLY IM GIVEN AN ACTUAL ANSWER. "Ill take you to the fitting room and someone is grabbing your suit". The employees acting completely blase' and annoyed only creates more of a hassle than just answering a simple question.

I try on the suit. Shoes are way too tight. I ask if they have a wide version or a half size up. They have neither, just two sizes up. Fine, I'll deal with it. I tell them the groom asked for the sleeves to be showing more. The employee goes " looks fine to me". The pants are too big but at this point I just want to get out of the store.

To top it off at the very end the employee says" I need your slip so I can check you out" I tell him nobody gave me any slip. He rolls his eyes and says"no sir the slip thats in the suit bag". How could I have possibly known what this person was talking about. All he had to say was could you please hand me the slip that is in your suit bag. Instead he reaches over me and grabs the slip. The whole final interaction was completely pointless. Why tell me you need me to grab something that I didn't even know existed if you could have just grabbed it yourself in the first place.

Im sure this isn't the case with most Mens Wearhouses, but this was the most bizarre and uncomfortable experience I have ever had while trying to do to something that is so simple. The entire time I felt like an inconvenience and the employees treated me like an idiot. Maybe because I was in my work clothes they treated me like this? Or maybe nobody wants to...

Definitely did not have a good experience here. Me and my friends came here to get rental suits for our friends wedding and boy did we encounter some issues. I wasn’t informed that rental suits only had some shirt sizes available with it and only found out when I went to pick up the suit. I put on the shirt and instantly realized the sleeves were too long and that I would not be able to wear cuff links. I told the guy who gave me the suit(he was actually the only one who seemed to care) that I should’ve been informed of this before I paid anything and how I was going to be the only one out of the groomsmen without cuff links. He said sorry but that’s all the rental suit comes with. Im like hmmm how was this detail left out? He was like idk but that’s what the rental suit comes with and that’s it. I told another lady that I would be leaving feedback about them not disclosing to me that the shirt would be long and she just looked at me and said okay nonchalantly. No care to fix the situation or anything. That was pretty annoying but I took it in stride. My friends pants wasn’t stitched correctly on the bottom and what was supposed to be “tailored” end up actually coming undone and my friend had all this extra fabric on the bottom. it looked super baggy and really ruined the look we had planned out ahead of time. My other friend also had a problem with his tie. So basicallly 3 out of 4 ppl had issues with their rental. Everybody but the guy with the beard was really inattentive and didn’t seem like they cared about my experience at all. I literally walked around the store and nobody said anything to me despite there being a whole bunch of employees and just a couple of customers. really felt like a hurry up and buy type of atmosphere which is unfortunate because it’s not like their cheap or something. Suit was nice but the overall experience was far from stellar. Can’t say I would be giving my money to this...

To the "owner": Save your generic, prepared reply to ask me to reach out to some alleged 'customer service' email that will never provide me with the appropriate solution to my issue.

I purchased a tux, dress shirt and shoes from this location. I'm a muscular fellow and I specifically mention that certain items don't always fit properly. The employee that attended me only measured my arm length and nothing else. He brought me a shirt based on that measurement. I also tried on a tux jacket with only a T-shirt on... Long story short, I trusted their "expertise" and go home. The day of the event for which I bought these items arrived a few days later... And nothing fit me comfortably WHATSOEVER. It was embarrassing, as I had no choice but to try and make them work somehow. I purchased the items on a Thursday and came back on the following Monday to return them (well within their alleged 90 window for a full refund). The store manager did not care about customer service. Gave me all the excuses and reasons under the sun why I'm wrong and was S.O.L.

The company's website/ policy on returns means absolutely Nothing to the location-specific manager. It's up to the manager's whim whether or not to approve refunds (Newsflash: they will Never approve a refund. You'll have to jump through hoops with corporate for months to get anywhere).

In the end; I was only offered Store Credit for a portion of my purchase. I might've considered that option had I been treated right, initially and not prosecuted like I was arguing a case in court. Gripping on to their commission was more important than providing basic customer service. They prefer to lose a potential, future, returning customer than creating loyalty through basic decency and customer service.

Now I'm stuck with an expensive purchase that I can't even wear.

I will Never shop here again. I do not recommend this...