Midlton Nails Studio — Local services in New York

I came off a high recommendation so I decided I would book and do the extensive travel it is for me to head to rego park. I booked a manicure pedicure at the same time. I asked for her to cut my nails in both directions on the pedicure. The girl was almost appalled I would ask that and she said she can only clean.(mind you she wouldn’t even talk to me directly, she spoke to the other woman doing my nails as if I wasn’t even there) ((You can tell she just didn’t want to do a pedicure, a lot of nail techs now are getting too good for a pedicure. Uhmm don’t do nails then)) I said okay no polish then since I’d have to finish the pedicure myself. Within 10 min she was calling over the manager taking photos of my feet, a few min later the manager tells me I have a foot problem and they cannot service me. I actually got scared. As a licensed cosmetologist I was genuinely confused bc I know nail diseases and such and haven’t noticed anything so I just decided I would go get it checked out. They really made me feel like I was disgusting. Gave me the number to a dr that never answered the phone. So I went to urgent care bc I was freaked out. Guess what nothing is wrong w my feet besides having a psoriasis’ patch on my foot. Psoriasis is not contagious nor something that anyone should be declined a service for. I was absolutely discriminated against for something that a licenced nail tech would know is not something that is of concern for the service. Being discriminated against for something out of my control (psoriasis ) is a new low. I’m even dropping a photo of the foot in question. Nothing has been done since I left besides getting it examined so you can see what they discriminated against. I don’t think some people understand when you travel 90 min in each direction how that really can affect your life. . . And then the kicker is On top of that the woman doing my nails was kind but very heavy handed with the drill. The amount of times I was burned just made me not trust her to handle putting chemicals on my nails. I left with no polish on my nails also. Thank gosh also bc I realized I have a few small cuts on my cuticles. Truly the last experience you’d want in the start of summer. Now having to find a whole new day to spend a day at a salon, isn’t easy nor ideal for a busy New Yorker. After my nail person moved im on the search for my perfect nail place but save your time this ain’t it.

In response the licensed drs said 100% okay to be serviced soooo clearly your...

I have been coming for a few times and overall had a good experience, however, I had a nail completely come off because it was under-glued from the start. When I went back to the salon the receptionist wouldn’t even listen to what I was saying — she just kept repeating that their “policy” only covers damage within 3 days. It created a very unpleasant situation and In the end she said that she will pay from her salary and I don’t need to cover the cost for the repair. So she basically argued with me for no reason and tried to make me feel bad for something that is their fault.

Whoever is the owner, can you please change your policy so your receptionist doesn’t have to say those things. It creates a bad impression and doesn’t make a person want to come back as if they had a favour done even though the fault was not mine.

Response to the owner’s comments:

Thank you for your reply. I do need to correct some of the assumptions in your response.

First, the nail did not come off because it was “time for a new set.” After 2.5 weeks, all of my other nails were completely fine — they grow slowly, and it was not yet time for a full refresh. The nail that came off did so much sooner than that, which clearly points to a service quality issue, not normal wear and tear. Suggesting otherwise is dismissive of the actual problem.

Second, I did not “disrespect” or mistreat your staff. What actually happened was that the receptionist repeatedly cut me off, would not listen to my explanation, and insisted on repeating “policy” as if that ended the conversation. On top of that, she said she would pay out of her own salary, which put the blame back on me and made me feel guilty for something that was not my fault. The tone she used and the manner in which she handled the situation were frankly awful and not what a customer should ever experience.

Finally, while I understood the $10 fee, what I objected to was the lack of accountability and the framing of this situation as though I was asking for special treatment. I was not. I was asking for a fair resolution to a mistake in service.

This experience unfortunately left me feeling blamed rather than valued as a client. You should train your receptionist to have some manners and treat customers properly as her behavior was unacceptable in this situation and hence it made me write...

I first visited Middleton Nail Studio in March 2025 for a nail repair ($10). The repair didn’t last, and when I returned shortly after, I was surprised to be asked to pay again. That was my first concern with their service approach.

On a positive note, the salon is very well maintained, beautifully designed, has a wonderful aroma, and usually plays a great playlist. The staff are generally well poised, and the atmosphere is relaxing compared to many other salons. They are usually very accommodating if you are running behind schedule.

Over the months, I had a few different experiences. In April, I had a nail set removed for $20, which was handled smoothly. In August, I received a full set beautifully done on my natural nails by Arna and was quoted an upcharge for a particular service without prior notice. The fee was waived when I raised the concern, which I appreciated, though it still left me uncertain about pricing transparency.

My last visit in September was the most difficult. I called ahead to schedule a same-day repair. The manager mentioned a 6 p.m. appointment, but when I arrived, the booking had not been recorded. This led to a misunderstanding, and the conversation with the manager felt more confrontational than collaborative. Eventually, a newer technician helped me, but she acknowledged limited experience and struggled to complete the repair. She also initially quoted me a higher fee than I had previously paid. In the end, the nail had to be removed altogether due to a color mismatch.

Overall, while the salon itself is beautiful and offers a nice environment, my personal experiences with pricing and communication have been inconsistent. I share this as an honest account for others to make an...