Orangetheory Fitness — Local services in New York

This is my 6th month membership review of OTF Brooklyn heights:

*The coaches and staff are amazing. (5/5). Coach Frankie and Bryan are my favorite because they're supportive. Different coaches have different teaching styles and level of involvement, so test out who works for you. The front staff are extremely helpful and friendly as well.

1)The class schedule removes stars - even lower tier locations offer more class slots. For example, offering 5 classes on weekends whereas park slope (same tier level) offers 7 classes per day on weekends, plus more weight training classes. The last class here is at 1145AM on weekends.

2. There are no private locker room areas at this location, so the changing area is crowded and frequently smells.

3)Management is unreliable about membership pauses + billing changes. Having a chronic illness that requires me to take health breaks, I wasn't provided a follow up for my most recent pause inquiry. At ~$280/month for the membership, you'd think they'd follow up.

This location is personally not worth it for me. I recommend joining a Manhattan location if possible and visiting Brooklyn heights, as not to pay the surcharge. There are also other companies that pride themselves on cleanliness that I recommend instead, such...

I have been an OTF member for about a year and decided to try a new location. My first part of this experience is very negative. Show up at 4:01 on the dot due to google maps telling me it was across the street. The front desk did not give me any issues but did hold my card which I found odd. When entering the class the coach gave me a very dirty look and told me “first things first when you are 5 minutes late you shouldn’t be allowed to enter the studio” meanwhile it was 4:03. In addition she told me there was no phone policy which was no issue in my book. I told her I was sorry and she continued to give me dirty looks the whole class which made me feel uncomfortable. At the end of class , I asked the front desk for my card back . In addition, I wanted to know if they held other members cards . They informed me no but decided so “I wouldn’t have to go back and forth”. In the future, please don’t make decisions of someone’s sensitive security information especially without checking in with them.

Besides that the gym was spacious compared to other OTFs I have been to. My favorite additional amenity is there is towel service compared to my gym who does not have that.

I was looking forward to this but was extremely disappointed. It was not worth the...

I was offered a promo for a free class online thru a random purchase and OTF was one of the options. I signed up thinking after 4-5 years I’d try the studio as an option for new workout. when it asked for my credit card info, i know it said explicitly noted no charge would occur it was simply to book the spot. I should’ve known better if the scam. I received an email confirming my booking and the zero charge no fine print that if you’ve visited prior you did not qualify. I was never informed upon check in at the studio that I did not qualify for a complimentary class offer. I saw the charge for $35 the next day. When I called to dispute the charge on my credit card, I was told “they left me a message” which is an outright lie, no message was ever left and they could’ve simply sent me an email if they so inclined. This is a matter of principle not the actual cost. And to then be told “we can’t control what promos corporate offers” is not a business friendly response. Sorry to say you’ve lost a customer for life to any of the OTF studios. Please work on your communication if you think charging $35 a class...