Ozanam Hall of Queens Nursing Home — Local services in New York

We are happy with the quality of care our mother has been receiving from the good folks at Ozanam. It is well managed across all departments from admissions to frontline aides and nurses PLUS gold stars for always great communication with us as situations warrant. My mom benefitted from Ozanam's close work with nearby local hospital (NY Presbyterian) when she needed to go. Ozanam took care of everything for her from transportation to updating her charts and medications upon her return. Big benefit is that her Ozanam doctor is affiliated with NYP hospital and visited mom there too. Great care.

Okay I read the reviews and maybe these few comments i am adding may help some. Especially as it relates to some misconceptions I have read.

My mother was first admitted via physical rehabilitation which is a separate floor. The main thing to say here is that for rehab to be most successful your loved one really needs to try and do exercise assignments given when not in gym. Therapists came to her room to show and help her but despite more urging from staff I had to come and encourage her too. It is not easy.

While on this floor all the beds were replaced with brand new models.

I had to be reminded that my mom was still capable of making decisions for herself (this includes medication, laziness, activities etc.) Staff respected her decisions and reported back to the family if anything was of any danger to her.

On her floor most residents are moved to a sunny community room with a large TV. Many are a bit 'out-of-it' as you can imagine in a Nursing Home. It is important to get out so bed linens, room clean up and food cafeteria can open.

Activities (Important) Ozanam is an 11 story building. Various activities take place on different floors. If you want your loved one taken to a particular one make sure to call the nurses station early and ask that someone take them into the elevator and bring them to the appropriate floor at the right time. Of course if mom or dad can ask for themself that is great. This of course means you need to stay abreast of the weekly activity schedule.

There are many more residents than aides so plan ahead to get to mom to a particular activity. We are all welcome to visit and take our loved one to activities on other floors ourselves also. Maybe combine with a visit.

I am still trying to comprehend what is happening with the food. Some good, some bad, some cold, some hot. Mom does not leave her bed and has her meals in her room.

Double room for 2 people is sized adequately. Each has a flat screen TV. No complaints here.

Security always present at the front entrance. Sign in and sign out.

Ozanam was found by The Carmelite Sisters for the Aged and Infirm. They are residents, ever present and add an important element of dignity and love for mom. They stop by and look at her paintings, take communion or just talk. They do much more than that (helping run stuff etc) I dunno. One or two seem to be in charge of this or that and they run a tight ship. Iron fist velvet glove.

Oh and.... ... I wished there was a resident portal where I can access and see what nursing/doctor interactions with mom have been, what paper work is on file etc. ... More mobile one-on-one roving entertainment periodically throughout the floors. Like magicians, storytellers, card tricks, comics etc. ... Whar to get hot cup of coffee...

Covid and flu outbreak on two floors..my mom and her roommate have Covid …am not happy…my mom is in r here for rehab..will post another review in more detail..giving them one more day to address my issues..I agree with those who posted a negative review .

Updated again… march 12 ..am going to report this facility to New York State and Medicare…just got off phone with Dr byrns..he lied to my face on phone ..saying hospital put her on certain medication….they didn’t… ozanam changes around your loved ones medications without speaking to family..hospital assured me she will have script for pain medicine..he put her on one that does not work for her..… administrator never responded to emails cc to her and neither did nursing director.. DO NOT PLACE loved ones here.. Social worker hasn’t done crap…she just has excuses ..

Updates march 13th ..still no response from administrator or nursing director…besides aides,nurses,being rude and nasty ..my mother only got one shower in 6weeks…they leave you in soiled diaper panties for hours ..they lie to you …forget about anyone calling you …this place is bad..food is disgusting … during Covid outbreak..some staff and patients not wearing a mask ..especially some that came into her room.. My mom and her roommate lost a week of therapy because they had Covid from the outbreak..

Updated..After owner response.. Why bother going to administration..when the same negative things are still in place… one or two nurses and aides rude and nasty..clothes are missing….went to head nurse on her floor..spoke about the rudeness ,nastiness and missing items..one or two aides or nurse still nasty ..haven’t heard a response from social worker on my grievance about the clothes… in fact no response to any of my emails..brief phone call once..brand new clothes..who’s going to reimburse me ..and a lot more stuff..some medication was wrong upon admission from hospital…not ozanams fault BUT .nurse was rude and nasty when I was trying to straighten it out..clinically more issues..which had to have someone intervene to do right thing…bed phone not working properly ..yet nurse nasty and instead of giving me a number to call ..rudely said I’m not technology I’m a nurse call front desk tomorrow and get Charlie’s number…WTH...ummm..don’t have his number on the floor to address your own equipment issues..unprofessional and unacceptable..I need to reach my mother ..whole purpose of med Pat phone..she’s 91 and not a cell phone person even though she has one …if you can’t have compassion and dedication and not be lazy ..dont work in healthcare..she doesn’t ask for help or bother nurses or aides unless she really needs something which is not often..she is very independent…so these people need to remember why they are working there..other issues …but I think is safe to say ..I regret putting her there ..I went with sister-in-law’s recommendation because her mom was treated good and had great care…and it’s the same floor…well..obviously…it has changed ..especially seeing all other negative reviews…more issues ..but ..I will address them..pretty disappointing from a place...

Sooo much lack of communication between the staff members and they absolutely cannot handle their work. First off I was told that my mother’s aid services have been all sorted at the time of discharge. She is a last stage cancer patient and I work full time. Due to lack of communication and POSSIBLY the staff being overwhelmed I am now home with my mother whom can barely get off the toilet seat by herself and no home health aid because the proper paperwork was not done nor provided to the home health aid agency. What in the world?!!! I’ve left multiple messages and absolutely nobody has called back! Secondly I requested 3 times in a matter of 1 week to do my mother’s laundry as the clothes had been labeled to get washed in the facility itself as it was getting difficult for me to take home clothes, wash them, and bring them back everyday. ALL nurses agreed to handle it and get it done. The nurse that was taking care of my mom lied about not being requested to put my moms clothes out for laundry. Tuesday night she told me at the front desk I’ll get it done! WTH ?! So my mother, the day of discharge was sitting there waiting to go home in a night suit! with no pants on! and absolutely all of her clothes were in the dirty laundry bin. Some of the nurses are so damn mean! They all play the blame game and absolutely do not want to be held accountable for what they are doing wrong and their responsibilities 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ absolutely a mess in there !!! Do not leave your loved ones there....