Pandora — Local services in New York

I go here ALL THE TIME. I have bought multiple items. You can look my name up. I recently bought a bracelet and got a free promotion for the bracelet where I got another one. It was the WRONG size. I got the wrong size in the mail. I’m trying to explain this here with my mom and Carmen (the manager) is helping us. She keeps cutting us off saying we can’t exchange it saying it’s a free gift. Sweetheart I’ve invested so much money to get this “free gift” and it’s the WRONG SIZE. I didn’t get the size I asked for. Anyways I ask can I just try the next size up since she says she can’t help and I’m like let’s just see if the next size up is better. My mom is like “why would I not be able to exchange this, all this trouble and it’s not even gold jewelry, like I never had this issue at another jeweler even if they were outside the country”. Carmen then proceeds to say “well this is America”. Are you serious! My mom has an accent and is an immigrant so that was a jab. Again are you serious! She cleans my other jewelry I brought with me and I proceed to say that comment was unnecessary and I specify what comment I meant. I ask for her name and I come here. Now if I get a generic reply I’m gonna lose it cause that is covert xenophobia. I’m not letting this go, and you can’t apologize for covert xenophobia. Merry Christmas I guess. I get it may be stressful but that type of language should not be used in any interaction. AND IF THIS GETS REMOVED I WILL REPOST BECAUSE I HAVE NEVER EXPERIENCED SOMETHING LIKE THIS ESPECIALLY DURING...

The sales department sucks the quality of the items are trash Kay’s is way better I went in there to buy a ring they promised is real gold I didn’t know it wasn’t it was only gold plated so when my ring started to wear out I took it back and Cameron R the manager just repeatedly said “ real gold cost more” like it’s never about the money if told I would’ve brought the most expensive ring for real gold but I’m young and didn’t know but Cameron R the manager made me feel like complete garbage over the fact kept saying I should’ve paid more then I’m like I’m have warranty can I just get my ring fixed she said “no the warranty only for the diamonds” so what was the point of getting the warranty? Honestly I wouldn’t shop here Kay’s jewelers is in the same location and they are making sure your satisfied don’t go to pandora they are scammers 200$ for a gold plated ring is insane and they don’t even last 2 weeks DONT SHOP PANDORA!!! Especially with Cameron R she should be fired and no don’t think because of the owner replying to this review I was helped NOPE I still got a trash ring for 120 that’s literally fading within 1...

I had the worse experience in this store. I did not feel welcome from the minute I entered the store. I was looking to purchase a personalized charm bracelet for my daughter and when I was about to pay, I asked her to give me the free bracelet they had on promotion when you spend $150. The manager refused to provide me with the free bracelet because she told me that the personalized bracelet had a discount already. I asked to show me the policy in a writing form and told me to wait. She left for about 10 minutes looking for the “policy” but did not find anything. She said that she did not have and she was not going to give the bracelet. I told her that online they let me get the bracelet, which she respond “well get it online” and walked away. This manager is rude and was disrespectful. I ended up buying online and picking up in the store because she did not wanted to provide with the service I asked. This is not the first time I’ve tried purchasing...