Pet Super Nanny — Local services in New York

Our dog is a 50 pound gregarious shelter mix who loves playing with other dogs, and has been visiting doggy daycares twice per week since he was 6 months old (he is now almost 2). We recently moved home to Brooklyn and we’re looking for a solid daycare for him here. After visiting Pet Super Nanny twice, we are headed back to the drawing board.

Our first visit was on a Tuesday. We were told in advance that registration would take fifteen minutes, as we need to have his stool tested. It ended up taking an hour. The person running the desk had to check in several other dogs ahead of us and groom dogs at the same time. One dog was frequently left wet in the sink as the desk worker had to move between grooming and working the front desk. They were very busy, and as far as I could tell, only one person was working the front and one person was in the back with the dogs. There were probably 25 dogs that first day. After an hour of standing around and filling out something like 15 pages of releases (no, we couldn’t do them in advance online), we were able to drop off our dog, and when we picked him up later in the afternoon, he seemed happy.

The second time we visited was a Wednesday. It was the same two people working, and they didn’t remember that our dog had stayed the time before. This time I stayed to watch when they took him in, and they put him directly into a room with probably 35 other dogs, all of them barking at him and crowding him and humping. My dog was clearly scared. The person working in back noticed that I was watching and scared the other dogs away from my dog with a mop. I said that I was going to take my dog, and the person who works the desk told me she was sorry and that this wasn’t the way they usually do things. I was told later during a followup apology call that the person in the back had been sent home and his pay docked.

That wasn’t very reassuring, considering the main problem seemed that there were too few people watching too many dogs. Over the course of our two visits, I saw enough miscommunications and oversights to believe that this is regular operating procedure, and they aren’t able to maintain good standards. The people who work here do not seem cruel and I think they like the animals, but management is trying to skate by on too few staff and take on as many dogs as possible....

Pet Super Nanny has been incredible for our pup Sammy. We started out going one or two days a week but our guy loves it so much he now attends daycare three to four days a week. The prices are really reasonable, the staff is kind and patient with our energetic pup and the place is immaculate. Most importantly there’s tons of space for Sam to run around in, other dogs for for him to play with (which has been really good for his socialization in general) and he comes home happy and tired. This place makes life with an eight month old puppy much more manageable and we’re so grateful it exists.

UPDATE We recently completed the board and train program and are so thrilled with how this thoughtfully-designed program has changed our home life. Tyril is really wonderful. So knowledgeable and patient and great with Sammy. When Sammy came home after the initial boarding part of the program, he definitely had a better grasp of commands and knew more of them but was still somewhat inconsistent about following them. But after attending the 1-2 weekly lessons with Tyril over the following weeks, Sammy quickly started following the commands perfectly. It felt as through by working together, Sammy recognized the authority Tyril had cultivated with him, transferred over to us. It’s been such a gamechanger for us having a dog who walks on the leash without pulling, isn’t eating all the street trash because he understands “leave it”, and comes, sits and stays when asked. These were all commands I had worked on myself for months but could not get Sam to follow. Thanks so much to Tyril...

This is the only place I trust with my dog (and even, at times, my cats). I cannot say enough good things about Danielle and don’t know where to start! Brass tacks: she has a wealth of knowledge regarding ALL pet care, provides first rate services (from daycare to boarding to grooming), maintains high standards (vaccine requirements, facility cleaning, safety) and has great pricing and packages to fit your needs. On top of all that, she truly cares about each dog and their family. Danielle really gets to know your dog and she passes this knowledge on to the rest of her staff. My dog had been extremely anxious (especially after abuse and shelter life) and with Danielle and regular daycare his physical and emotional energy became much more settled. It’s an incredible relief to have someone who I know will be able to take good care of my pet - especially now, when our new quarantine lifestyle has driven our dog’s separation anxiety to an all time high. Additionally, the location itself is awesome. It’s massive, modern, clean and dynamic - so I know that it’s able to handle any kind of dog group and that my dog will always have a good area and dog group to run and play in. The instagram regularly uploads play photos throughout the day which are delightful. Outside of the vet (although Danielle also has vet tech experience!), I’ve never felt the need to go elsewhere for anything pet related. In short: When it came time for me to find a new apartment last year, I deliberately searched in an area that was close to Danielle. We can’t live...