Mattress Firm Chelsea — Hotel in New York

Truly the best mattress purchasing experience I could have ever asked for. Was created by Reggie right away and perused the many mattress options on our own while Reggie was helping other people. So many people came in during our time in the shop I was so surprised! He was a little busy so we actually walked out and were going to browse some other retailers when he came outside to see if we had any questions (to be honest I was sold right then and there). It is unheard of for a salesperson to literally leave the store to make sure all your questions were asked. He had us try half a dozen mattresses and eventually found us one that matched our budget and needs. He gave us a great deal on it too! We were very focused on having the mattress today and discovered that they did not have this mattress in stock. But Reggie went out of his way to find solutions for us, eventually landing on us picking it up at the Barclay's location. I couldn't be happier with the experience!

Some things to note: they have a great 4 month trial so if you absolutely hate it you can return it. They have mattresses ranging from a few hundred to a few thousand. They even have bed in a boxes (like Casper)!

I cannot recommend them enough and I now understand why every single Mattress Firm location in the city has glowing reviews. Incredible company, incredible team,...

The most HORRIFIC CUSTOMER SERVICE you’ll ever experience… if you need to return or exchange. They were wonderful when I purchased a mattress from their Chelsea location…. and when asked about their return policy, I was simply told that it’s easy and not a problem, that I just had to keep it for 30 days. Not once did they ever mention their return delivery and restocking fees, which ended up being 1/3 the purchase price. There was absolutely zero flexibility despite me telling them time and time again that it was never mentioned at the time of purchase. I’ve contacted their manager and customer service department but they give zero care. Speaks volume about their culture and attitude toward their customers. Clearly their “120 night sleep trial—love it or your money back” slogan is completely false and meant to deceive. Total robbery. Felt like I was dealing with a used car dealer. Go directly to Tempur-pedic. Don’t waste your time. I’m taking this up with my credit card company.

I’m convinced that all of their 5-star reviews are fake… as soon as they get a negative review, they burry it with fake bought 5-start...

Review of Mattress Firm I recently had the pleasure of visiting Mattress Firm, and I must say that my experience was outstanding from start to finish. Upon arrival, I was greeted warmly by the staff, who provided me with their undivided attention throughout my visit. They were genuinely helpful and took the time to answer all of my questions about my potential purchase. What impressed me the most was their dedication to finding exactly what I was looking for, even though the store didn’t have it in stock. The team proactively made calls to locate the mattress I desired and arranged for me to pick it up conveniently. Their commitment to excellent customer service truly sets them apart in the industry. I highly recommend Mattress Firm to anyone in the market for a new mattress. Their knowledgeable and customer-focused staff made my shopping experience not just easy,...