Soon Beauty Lab — Local services in New York

I have been twice to this salon and would not go back. The first time I was not impressed with the work done for the price point they are at, but I wanted to give them another chance and I ended up regretting it.

I met with Igor to discuss the look I was aiming for (blonde balayage) and the possible risks going to a shade in that color wheel. He stated that with my color, the worst that could happen was that my hair would not take the color and would be golden toned rather than the ashy tone I wanted. He said he would just balance the highlights I already had from my prior visit if he thought anything else could happen. He colored my hair and it turned pink. He also completely fried the ends to the extent he said it was un-salvageable and stated he had to cut my hair. I was never coming in for a hair cut in the first place, but as my hair was ruined, I agreed because he could not get rid of the pink he said and that "I would never be able to style my hair" if he didn't cut it. He ended up cutting off half my length off, which only got it to a reasonable state, there is still some of the color lingering but going shorter was impossible.

The color also wasn't even balayage, he just dyed me completely blond. After 6+ hours of him ruining my hair, he and the manager dared try to charge me full for the color, AND cut, and a conditioning treatment I didn't even know happened nor was asked if I wanted. When I stated that this was unfair as he ruined my hair and I wanted to speak to the owner, the manager passively aggressively stated that I would never get further than her as all inquiries and complaints go to her first. They made excuses, stated that he told me it could turn pink (which is a lie, and who would ever agree to that if you were consulted that was a possible outcome?) and stated that I was "robbing them" by asking for a discount.

Not only am I livid about how my hair ended up, I am angry at how the situation was handled on a customer service level. The things they said to me after were unacceptable to a customer, let alone a customer who just had their hair completely ruined by an impatient stylist looking to upsell me. It was unethical and I should not have...

So I had such an amazing experience here that I had to right a review, I have super long curly hair and have severe anxiety with cutting my hair from past trauma of my long hair being chopped super short and not listening to my request soo because of this past trauma I hated getting my hair cut its been a couple of years since a haircut and my hair was super dead at the end my beautiful curls were not curling at all. Finally I booked an appointment and let me tell you Lily listened to my crazy self about my trauma with hair cuts and even though I was ready to cut a lengthly portion today she said its not necessary and with a little style cut i would be able to keep my length and still a healthy cut I trusted her and the process and she did not disappoint superrrr happy and thanked her for listening and hearing me and made my experience so well worth I already booked my next appointment for a healthy trim and will not let my past trauma stop me from maintaining my hair...

I came in for a haircut and hair treatment. My length coming in was at waist. I’m postpartum and the amount of hair I’ve been losing has been soul crushing (This was mentioned to my stylist). As a new mom feeling like she is losing her identity and her hair - I went in to get a hair cut with the hopes of feeling better.

I asked for a longer lob with side swept bangs. I showed a picture and I pointed to spot between my shoulder and elbow. I don't understand how we got to a above shoulder length. I was in shock - it was already gone. She kept saying it will grow and It looked amazing. The cut looked fine BUT ITS NOT WHAT I ASKED FOR.

Was already having a mental breakdown from the postpartum hair loss - did not need this additional upset. I specifically asked for an experienced stylist - her bio said 20 years. The missing 5-6” of my hair and feeling rushed and not heard does not show 20...