Staples — Local services in New York

I like Staples! Actually I have a strong predilection for office supplies, office products or stationery items since childhood as it reminds me of school including my undergraduate college days. I have a lot of pens (some were gifts), standard copier paper, specialty paper, journals, notebooks and 3 ring binders. It is becoming harder and harder to physically shop at a traditional brick-and-mortar office supply store due to the rise of ecommerce as competitors of Amazon.com. I have a Staples loyalty card for over four decades as I have spent a lot of money with this corporation. In less than several months earlier and now I have returned to Staples again... I'm back! I entered this business the second week of September where within the New York City metropolitan area is the beginning of the academic school year for Back to School shopping. There was a short line at the register for a female teenager who purchased notebooks with her father which sorrowfully reminisce memories with my own beloved father who valued and appreciated education and lifelong learning.

This location is accessible via MTA NYC Transit A train at 181th Street between 184th and 185th Streets in Washington Heights, New York, NYC. This Staples location is gargantuan retail space. I briefly wondered through the aisles but was able to attain standard copier paper. Printer ink cartridge prices has risen to the eternal sky for four decades of purchasing the same manufacturer (different model numbers through the years), but I still have the need as the essential component of a printing device. Color printer ink cartridge high exorbitant cost is verifiable egregious than black ink, but it is also another desideratum of mine. Every time a cashier rings these items at the register I always shrill a loud cry of utter financial pain ubiquitously as I have absolutely no shame. Will you share with my suffering?

Customer service at the register by a young female associate is very attentive as she exhibited compassion with genuine empathy and understanding for today's plaguing egregious cost of living expenses who "price match" on her handheld device enabling to reduce my two items' respective prices. I am very grateful for this Staples associate who is very helpful, but did not obtain her name. The price reduced further as I utilized my loyalty rewards points for redemption. Yes, loyalty card does have its...

My recent visit to Staples @ Broadway and 184th St. left me thoroughly disappointed due to the lack of professionalism and courtesy exhibited by the staff, particularly the individual who assisted me during my visit. She knows who she is.

Upon entering the store to drop off a package for Amazon, I was met with an attitude that was anything but welcoming. The employee in question displayed a demeanor that can only be described as rude and lacking in basic customer service skills.

Instead of offering assistance or greeting me with a smile, I was met with curt demands. When I asked if I could leave the small box at the store. The response I received was not only dismissive but downright hostile. The employee insisted that I unpack the box myself, with no offer of help or explanation as to why it couldn't be accommodated.

The final straw came when, after complying with their request, I was instructed in a brusque and commanding tone to pick up the box and take it with me. This interaction left me feeling not only disrespected but also deeply uncomfortable.

Customer service is a fundamental aspect of any business, and it was sorely lacking in this instance. It is clear that the staff at Staples are in need of serious training in how to interact with customers in a professional and courteous manner.

Overall, my experience at Staples was extremely disappointing, and I left the store feeling frustrated and dissatisfied. It is my hope that management will take this feedback seriously and take steps to ensure that future customers are treated with the respect and courtesy...

I’m just going to have to give up on this store. The checkers have always seemed nice. A few days ago I went in for ink, and they were out of stock. Only today do I see a sign that says if they’re out they’ll give you $10 off and free shipping. No checker pointed that out to me. Today I went in for a quick packing tape purchase. All brands were on sale, so I chose the Staples brand, which was the cheapest. The sale didn’t ring up at the register and I had to go and grab the sale sign to prove it. I can plan things better and just go to another store carrying similar items. This is why Amazon is excelling - this poor small business just isn’t being run well.

Edited 12/7 - removed a star. Can’t believe I bothered to come back here, but apparently you can return merchandise from the Gap. I had my return code pulled up and all ready. There was a problematic customer in line ahead of me. To be honest, that poor employee was dealing well with this elderly woman having a meltdown because something different was going on with her return. But no other employee would help me, first after making eye contact with them and then approaching them directly and asking if someone else could assist me. The store was empty, there were no other customers to worry about. They just wouldn’t help. Maybe they can’t, or aren’t permitted to, but they wouldn’t even offer that explanation. What a waste of time and of real estate. Please replace this location with anything that is a...