La Casa Del Mofongo — Restaurant in New York

Ok. So I just finished eating here this evening with My female co-workers. We had a blast btw. The embiance is very inviting, family frienly and the food is good. Now a couple of my coworkers ordered sushi because it was recommended to us. If you are a true fan of sushi, I don't recommend this place. The sushi rolls served are made with a Spanish style fusion, which I feel missed the mark for me, as a true sushi carnosaur. But not all the rolls we ordered were that bad. However, the reason for my two star review is for customer service. If you have an issue with your order, expect to wait 20-30 minutes for the manager to show up. I eventually saw the manager walking about and I had to flag him down myself. We requested to our waiter and other waiters to send the manager over to us. All the waiters just ignored our request. We quickly found out that our waiter had never actually called him over to our table. Our waiter spoke very little English. So there were translation issues happening between him and me. I orded take out. My waiter got my take out order all wrong and said I said ordered my main dish to go along with my take out order. My friend next to me confirmed that I indeed didn't order what he placed on our recipre. Well to end this long review. I'll close by saying. The manager eventually came over to us and apologized for the inconveniences and gave us his word for our next meal on the house. Heh! Not sure how true...

We decided ,since finding a parking spot close by this venue is rarer than finding a pin in a haystack, to order while in the way and pick up to go. Over the phone, the staff attending the call sounded half asleep and to the order without any care or interest. This showed when we went pick up the order (I will go in to that later).

Walking in, there is no way of knowing where to go to retrieve an order placed over the phone. Finally locating the pick up area, I go over and tell them the name under which the order was placed. The first girl seemed literally with mental issues since she was slow to respond, looked for my ticket 3 times in the same place, and at the end I had to point out to her it was right in front of her face. She then called over a second girl to help locate the order even though we had given ample time (they told us 10 minutes the order would be ready, we arrived 15 minutes after ordering). It literally took 2 girls about 25 minutes to locate the order receipt and the order.

Now the order placed was for beef mofongo fried not stewed. However as mentioned before, there was a total lack of care or interest for the order as the gave stewed bet rather than fried, even though had specifically specified fried beef, not stewed 3 times, since we were asked the same question 3 times. If it wasn't for the food being edible with good flavor, this review would definitely be 1...

Dope atmosphere. You immediately wanna dance upon entering. Waiting in line to be seated on a Saturday was expected. The service was HORRIBLE. Waitress was running around and swiftly took the drink menu from me and my guest's table without saying a word to let someone else see it; is there only 1 drink menu for the whole restaurant?

To order an avocado I had to get a salad which I agreed to but she didn't even add it to my order so it was never sent.

Then I ordered "la popola loca" [a drink on their menu] and it didn't taste anything like the one my guest ordered. I felt as if they gave me the wrong drink. My guest had a sliced orange on the glass and I asked the waitress to give me a pineapple. You'd figure after forgetting part of my order she would at least help me out, she shut me down saying there's nothing she could do about it; that I can't modify the drinks meanwhile, when served, the drink came with a lemon and cherry inside...not the orange slice.

This particular waitress, or idk if it's a restaurant policy, seems to sacrifice quality for more business by rotating customers in and out. I should've gave it 1 star but the piña colada + popola loca I had got me buzzed plus the music was good. I don't suggest coming here to eat on...