Studio Diva Salon & Spa — Local services in New York

I've been going here loyally for a year now and been pretty happy but recently I feel this place is going downhill. It seems every time I go in there is different women and the quality consistency is really poor. This last visit though was the final straw. I showed up with my fiancé and he asked for a pedicure buff and I asked for my gel to be removed and just regular polish. My fiancé finished before the women even got my gel off. She continued to go and help other people including doing a woman's eyebrows half way through removing my gel. She was also really rough and multiple times scraped my skin off while removing the gel- which I've never had happen before and just was really aggressive in holding my hands etc. I asked her to keep the length and not cut a lot- showing her with my pinky the length I wanted. She then goes on to slowly cut the rest of them shorter and shorter. Then I tell her they are shorter than I wanted she told me my nails were too weak to be that long- but my pinky is long and the rest are 75% shorter now.( also funny because I had multiple nails with no gel that did just fine for a week.) Then I realize after she begins panting she missed removing gel for almost an entire hand and let her know. She goes back and corrects but then again after I look there was still gel on my hand. Finally I gave up because my fiancé had to wait over and hour just for my manicure before it was even ready to be dried and I didn't want to redo anymore. I'm done, unfortunately Ive sent many friends here over the year but won't anymore. This experience was just too much of a...

Absolutely terrible- the worst haircut I’ve gotten in at least a decade. You know how they say that a minute can change your life? For me it was 15 minutes and $80, and they will change the next 4+ months that it will take for my hair to grow back. The whole experience was a surreal return to bad 90s salons with an outdated technique, horrible layers that I did not ask for and a condescending, patronizing hairdresser that gaslit me when I expressed my discontent at her- a different era thankfully long gone, but in which I unfortunately found myself in on this unassuming strip of BKH. It takes me three times as long to get ready in the morning now, as she completely disregarded the texture of my hair when cutting and now I MUST heat style it for it to look remotely presentable- the shape is so bad, I can choose between a perfectly horrid pyramid if I keep my texture or a lifeless, long pseudo mullet if I straighten it. I’ll have nightmares about the disdain and lack of care with which she snipped away at my once beautiful hair, leaving odd gaps in volume- not to mention the fact that she ruined the sweater I wore to the salon as she cut dry hair on my uncovered sleeves. I went in for a trim. She cut long bangs and layers on my full length, softly curly hair.

Lastly- they don’t actually work the hours they say they do (on the sign or on the website)- you have to call to make sure they’ll be there. In short… Avoid at all costs- these are Hair Cuttery services at Spoke &...

RACIST ESTABLISHMENT My friend (Dominican) and I (Black) were referred to this location by the diva spa down the street and we walk in and ask for mani pedi deal and pick our nail colors. A white woman comes in after us and asks if there is a wait and the worker tells her no. My friend and I were told to sit and the white woman sat down right after us. My friend starts her pedi and I'm sitting while the only other available worker starts the white womans pedi. I sit and look for a moment like why would they service her first. My friend then asks why isn't she being served and the worker woman says someone is "on their way" for me. I sit for almost two mins before I must get up and cry my tears outside at the thought of this place blatantly serving the white woman first. I leave and my friend asks why the white woman was taken before me and they lie and tell her she had an appt. she DID NOT have an appt and didn't have anything to say. Just sat there and allowed them to service her before me. My friend stopped her pedi and followed me a few mins later. We went back to the diva spa to inform the owner and he offered no apology. He looked right at me and said nothing. RACIST ESTABLISHMENTS DONT...