sundays Nontoxic Nail Studio NoMad — Local services in New York

I have gone to Sundays multiple times in the past and have even recommended it to friends on occasion. I have been to many luxury nail salons in NYC and unfortunately this studio has only declined in quality and service every appointment I've had.

I booked my last appointment online for a lunch special manicure that they offer daily. I arrived at the studio 10 minutes before my appointment. I noticed there were just as many people waiting at manicure tables as staff currently treating customers, all yet to be taken care of. The receptionist quietly and shyly informed me there would be a bit of a wait, but did not tell me how long or how many people had been waiting, after I had to ask her to speak up multiple times. I waited a full half hour after my appointment and a full 40min later, and watched 3 girls ahead of me start their manicures and by then realized there would be no additional staff to help me, instead waiting out three services to be treated myself.

The girl sitting next to me told me she had also been waiting a half hour. Once she was treated, she could only get one coat of nail polish, because like me, she had to leave to get back to work and was already delayed a half hour waiting for service.

I expressed my concern after waiting the half hour to the receptionist saying I had to leave soon. She frantically told me she would find someone who just arrived and, while speaking to me, began shouting above the studio for additional help multiple times, as the employees above ignored her and did not ever return to help me. I got up after over 45 minutes total of waiting, without any service, because I had to go back to work and this “lunch special” was supposed to be just that.

This entire situation could have been avoided had the staff paid attention to the online booking system or turned away customers instead of having us waste our afternoons sitting and staring at a wall.

I don’t care about how “fancy” or “calming” or “therapeutic” or “upscale” your salon claims to be, I could have received TWO MANICURES in the time it took me to give up and leave this salon, no technician in sight and zero effort to prepare materials for my visit during my stay. I could have gone to any salon in the area, or even taken the subway to another studio and returned to my office in the time it took for me to realize I wasn’t going to be served and left. I have gotten the lunch special before and been to your salon many times but if this has become the norm, I realize you do not value my time so there is no reason for me to value your company any longer.

I contacted Sundays' customer service about this experience I received two weeks ago and still have not received a response. Other luxury nail salons at similar prices have refunded me in the past, or offered additional services if I felt that my service was cut short or polish service chipped/smudged quickly beyond their premium price and promise – those studios followed up on those occurrences with me, going above and beyond to deliver not just a "premium atmosphere" but with what actually matters – a...

I gave this place 2 opportunities, First time I got the deep hydration pedicure, unfortunately, I did not read the description, and never got the stone massage, also the technitian gasped when I asked her to please polish my feet a little longer, since the lady next to me came way after and her technitian was polishing her feet for a really nice time, getting all those calluses out! Mine gasped and did some more, but lacked thecnique, I swear I wanted to grab my foot and show her how to. I left disapointed, since the only reason for me to get that pedicure was to make my overworked feet (Dancer-Hicker) some hope to look pretty, I dont come here just for my nails, I come here for a "Pedicure"

A month after, booked an appointment to get a Rose Extract Anti Aging Pedicure and express Manicure, again with hopes for my feet. My thecnitian was gasping, rolling her eyes as if extremely tired.... she polished my foot really soft, and it was just all over, like an unexperienced person... then she appliednsomething and i realized later it was a callus remover, a commercial brand! She did not even asked, and this burned my feet! She polished again so badly, and I realized it was the SAME Technitian as last time, my money and time for this crappy job. She kept expressing signs of tiredness, when she lifted the bucket of water she looked as if the bucked was 115lbs, so dramatic and exagerated. Anyways when my manicure time came, she did good, offered me the free massage, but rolled her eyes! And gasped... Saw it from the reflection of the window... I dont want a massage by a negative energy body... Then offered me water and smiled, great!

Im giving 2 stars instead of 1 because one employee doesnt resemble the company, and seen other technitians working really nice, specially the spanish ones. Wish they all could have the same technique for taking care of clients mani and pedis needs, specially polishing...

(UPDATE FROM December 5th is at the bottom)

*Original review:

“I really wanted to like this salon because it’s hard to find a good one in Manhattan. But my experience here wasn’t 5 stars and I hope my review will help the owner to pay attention to it. First off, I want to say that I know how hard the manicurists’ and pedicurists’ job is so I want to say that I respect their work. I solely came here to try their non-toxic gels. The woman who worked with me didn’t know if I was getting a non toxic gel. Then on their screen I saw that they only had 10 non toxic gel colors and I was given like a hundred.

But I’m giving 3 stars because it has only been a week and look at my nails:( They’re cracking, some wrinkles appear on the color, and it’s only been a week. The price of their services is high (I paid close to $150 for a gel manicure and a regular pedicure with tips) and I expect my nails to look good for at least 3 weeks how they usually do.

So - I’m a bit disappointed and probably won’t go back there. Also, finally, I almost didn’t want to say it but then I read some other recent comments about the receptionist’s attitude and… I’ll just add that my not coming back is somewhat because of the receptionist too.

My search for my perfect nail salon continues!

UPDATE The manager of Sundays reached out to me immediately after I posted my review with the offer for a redo. This was very kind of them I must say! She worked around my schedule and booked me for last Friday, Dec 3rd. They redid my nails no problem, and the overall experience was much better (maybe I was there on the off-night?). Of course I left the tip to the manicurist but the white service was complimentary. I’m changing my rating to 4 stars from the original 3. But I want to give them 5 stars for their efforts to fix the...