Sunglass Hut — Local services in New York

I had purchased a $600 pair of glasses at this New York location. To make a long story short this location went above and beyond to replace and repair my glasses that another sunglass hut damaged on accident. Let's be clear, this New York location had nothing to do with the damaging of my glasses, it was the another sunglass hut's employee that did this on accident at a location, but this location at Columbus Circle and their managers went above and beyond to make sure that I was treated right. I was personally texted by one of the employees, Gabby and she handled all of the communications as they searched for a solution. The store manager Nelson went above and beyond in his role as store manager to ensure that I was treated better than right. This type of customer service and care deserves a thorough review and it needs to be known by all that plan to purchase or may be future customers at this...

I went with my family with the intention of getting a pair of sunglasses in person, not online. I ended up buying only one of the three I was planning on buying, but the girl who was there today provided the worst customer service. I didn't like how she treated me or the way she spoke to another customer in the store. She has little empathy, she doesn't smile, and she doesn't make you feel welcome to buy! If you ask her a question, it seems to bother her! I will definitely not be back. This was my second visit in less than a month, and I refused to let that be my first impression, but on this second visit, it was not. I don't know if she's the manager, but if she isn't, the manager should take action! A customer service course would...

Sunglass Hut lost money by "inspecting" my purchase and finding a scratch and convincing me forcefully that the product was "damaged". I asked to purchase it anyway, and was told it would be "final sale". What? This seems like a scam. What financial malfeasance is Sunglasses hit up to? Corporate is left with unsellable products or the staff is up to no good. Both seem...