I wanted to share my experience, my boyfriend and I, had at your store on 58th.

We spoke when you were greeting customers outside in line. I'm originally from Long Island and currently live in South Carolina. Once we were inside the store, in passing I had asked you "how long does it stay this busy?" And you replied til about 3 o'clock and then informed me about how many bagel stores are in the city and none of them compare to your product/prices.

All and all the whole line/experience was about 50 minutes which I'm sure could have been worse as well as better, depending on the time of day. That being said. We got in line at 10:48 on Sunday morning by the time we ordered and paid, the receipt states 11:27.

We ordered 1 garlic bagel with scallion cream cheese, 1 French toast bagel, 6 everything, 4 plain, 1 asiago, 1 garlic. Totalling 14 bagels. We paid for 14 bagels but upon arriving home to South Carolina, I was disappointed to discover we only had 1 plain bagel in the bag. We were shorted 3 bagels.

I can take fault in not double checking the order before leaving the establishment but in my defense, after almost an hour of waiting in line and with the mad house of people, it would have been quite difficult to see if there were actually 14 bagels in that bag, and we had to get to the airport to catch our flight.

Looking at the written receipt, I can see how perhaps the circled 4, could have been mistaken for a 1. However, it doesn't really resemble the circled 1's below it. Also, the cashier was able to read the correct order and charge us according.

That being said, the bagels did not disappoint. They were fresh and delicious. However, I wish the order would have been filled properly and the customer service skills of the employees were a little more friendly. I understand busy establishments but customer service is a big part of the business as well as the food quality/prices.

I sent this email to the Gmail address from the website, when we got home, 2 days ago, with no response. I'm still hoping to have this situation rectified since I paid for and was shorted 3 bagels.