Terrific's Bikes — Local services in New York

Terrific? Hardly. We have lived in Bed-Stuy for fifteen years, and we enjoy supporting local businesses ... but not this time. I dropped my bicycle off for a "tune up" one afternoon, only to return the next day (it was even several hours past the pick up time they had given me) to find that not a thing had been done to it yet. They pulled it out from somewhere, put it up on the rack, and after ten minutes when it was "ready", I paid $65, rode it home, and literally could not figure out what they had done to it ... except replace my grips. They are gruff, dismissive, and had little interest in explaining anything they were doing. Do not waste your time and money here. I now have $65 grips and need to find...

These guys are so wildly incompetent.. I went to get a tire changed and every time I left the shop, I kept finding things wrong with the bike that could have been easily checked. With any profession, at least check that everything is in proper working condition and if something is wrong, inform the customer. You'll save the customer multiple unnecessary trips and you'll make more money. What's so hard to understand? While I was there, someone else came to pick their bike up and immediately found something else wrong with theirs as soon as they stepped out & had to bring it right back in. WtF, man?

EDIT: I live a few blocks away and am always needing repairs, but now...

I took my new bike there to install brakes and to make sure all was good, since I had assembled the bike myself. They charged me 25 bucks for a 15 minutes service, what would be fair if the job had been done properly. After a short ride home I realized most of the screws were loose, including the wheels. The brake cable was installed backwards and the sticker on the frame was ruined. The guy who did the service was rude and refused to tell me his name I have no idea why. I've seen some good reviews of this place but my...