U.S. Social Security Administration — Local services in New York

Horrible experience. I have had to go twice to get them to resume my mother-in-law's social security benefits check to no avail. Every visit they keep telling me that everything should be in order just to find out that we have to go back and bring back the same document that we brought the first time around. The staff is okay but they treat you like garbage and get annoyed whenever you ask them a question and the facility looks like a crack house. Dreading the thought that we might have to go back for a mistake that they made. The only saving grace is that not a lot of people use this place and so the lines are too long. And don't bother calling the number for customer support, it's a total waste. They will, inevitably, tell you that you need to go in person after having you on hold for...

Needs better management over the phone reps and system. Also need to do a better job organizing prompts and ensuring reps are doing their jobs.

The telephone intro is unecessarily convoluted (I think the shortcut to speak to a person is 2, then 0), and it should give an idea of how long the hold times are so customers can decide whether to hold on or call back later. Also, repeat the phone number for the SS Fraud.

To make matters worse, although the recording says calls are recorded for training and courtesy, reps seem to mute calls then route them back into the queue. Happened at least 12x, while on hold for almost 20 mins. The clincher, my call was automaticly disconnected at the 20 min mark (for long...

I would love to give a negative zero stars especially for the agency workers, but that’s not a option! They need to learn how to be more professional and communicate better to us. There two security guards in the building. The Older security guard very welcoming and willing to help you check in. Goes beyond his job to help you. His more then just a security guard. His like a customer service rep as well! Second security guards seat down at the desk and does nothing but play with his phone half of time. When he does help he is extremely rude and lazy. For a government agent office. It should always feel welcoming from all. If you walking in be prepared to wait for...