Vertex Outpatient Program — Local services in New York

Most of the staff are good but what gets me annoyed is how could they hire this one guy named Mr. Michael Miceli, who everytime called me at work and yes; I would pick up and participate but on a few occasions, I would have to hang up because of my job duties and he would catch a fit and threaten to not give me credit. Today was the last straw; he hung up on me because I told him; “if this bothered you from the beginning then you should had stated that and we could have worked something out and he literally said “I don’t have time for you and hung up”. Disrespectful and very unprofessional. I spoke to his supervisor and she was amazing and she was understanding. Nicole moved me to another group after hearing me out. My new counselor Kimberly is awesome. For the most part, the program is good but anyone could of seen this coming because of sarcastic ways. According to him: “I’m Italian, it’s in my nature. I don’t mean anything by...

Dear Vertex I John Berrios am writing this letter to say Thank You for all the help you've given me. By help I mean sticking by me, and Ms. Johnson for never giving up on me. She has taught me how to see life from a different point of view, and it feels good knowing that I had nothing but support through my Journey here at Vertex. In the time that I've been here not only did I stop using, I finally can say that I'm becoming the man I want to be, and my family needs me to be. When I started at Vertex all I did was make excuses and be mad that I had to come to this program. But as I got to know my Counselor, I started to trust her, and she helped me to be honest, not honest to her but to myself. I'm so happy that I can finally say I'm done with Drugs". Sincerely John Berrios P.S I LUV YOU Ms. Johnson Thank You....

After going over these reviews I regret going to this place , I basically paid money for a letter that was written by Kenny that was a complete lie , he never spoke to my mother when he asked me to call someone to describe who I was , I explained to him I had done many programs prior to coming to fix my license but because of the sentence it had expired . I explained the extent of how important my license was due to my job .He spoke to my husband and completely lied . I will not leave this alone so easily I will take action because what he wrote was a complete lie . I had proof of all the programs I had attended over an old DWI but still just prolonged my process . All good but will not leave...